Armathwaite Hall Hotel & Spa Reviews Summary

Accommodation

Pros:

• "The room was spacious, clean and comfortable."
• "Our room was lovely, peaceful and comfortable."
• "Our room was perfect with a large balcony overlooking the gardens."
• "Very spacious and comfortable room with lovely views over the gardens & lake."
• "The room (Deluxe) was everything I’ve come to expect from Armathwaite Hall. Clean, tidy and luxurious."
• "Rooms had Plenty of space and finished to a high standard."
• "We stayed in ground floor rooms with their own patios and lovely views across the grounds to the lake."

Cons:

• "Overall our stay was very disappointing."
• "Room 147 Deluxe Double was a bit dated and tired with a musty smell."
• "The room was so outdated, covered in a thick film of dust and was an amalgamation of The Overlook Hotel from The Shining meets Premier Inn."
• "The only things we were disappointed with was the room, it wasn’t made up as I would have expected."
• "Our room was lovely but let down by the scratchy sheets (low thread count) and flattened pillows that really need replacing."
• "The room was not well cleaned with marks left on surfaces especially the TVs and Glass doors."
• "Spiders webs left in the window alcoves and the room wasn't hoovered properly."

Food

Pros:

• "Breakfast was lovely too."
• "The afternoon tea was well presented and tasted good."
• "Food presented for a king, with the correct taste for a queen."
• "Food was excellent and the wine list was diverse and it was good to see that there were several reasonably priced options."
• "The food itself was excellent and probably about the right quantity too."
• "The food was delicious fresh ingredients, presented beautifully and cooked well."
• "Food in brasserie was excellent and portions were very generous."

Cons:

• "The food, now we have heard very good things about the food and were looking forward to our dinner, unfortunately we were very disappointed."
• "The restaurant for evening meal was disappointing burgers and POSH fish and chips but no chicken."
• "Imagine a tasteless Currie! A battered fish where the batter texture resembled concrete!"
• "The food was average at best."
• "The evening food menu is very poor."
• "Unfortunately the food was mediocre."
• "The food was well presented but very disappointing."

Staff and Service

Pros:

• "The staff were attentive, professional, courteous and generous."
• "The staff were also fantastic which always helps the whole experience."
• "Staff very customer focused, take my Hat off to Gautham who was our host for our time here at Armathwaite Hotel."
• "The staff are superb, so helpful and attentive."
• "The staff was very friendly, helpful and attentive."
• "Ronnie is a star. He was attentive, informative and fun."
• "The staff here are so good, they’re always welcoming, attentive and personal."

Cons:

• "Shame about the shift in dynamic in the lovely waiting staff from the night before as they seemed nervous because of the staff in the morning who couldn't even be bothered to check for my bracelet that i had lost."
• "This down-talking was prevalent in all interactions with staff and we were made to feel unwelcome."
• "Our waitress asked us if there was anything wrong... she shrugged her shoulders and said 'oh okay'. Nothing else was said, no apology was given."
• "I certainly will not be staying there again nor recommending an establishment that needs serious attention in the HR department."
• "Staff were not attentive at all. We were there for over 2 hours and managed one course which was horrific and was the worst steak we've ever had."
• "Service was poor and slow."
• "Unfortunately, the overall impression is that the owners / management are unaware that their staff are really unhappy."

Spa and Wellness

Pros:

• "The treatment rooms are very smart."
• "Well I joined the spa the other week and I'd go as far as to say it was life changing."
• "The spa was very welcoming."
• "The spa experience itself was luxurious."
• "Had a treatment here. Back shoulders and neck massage. The team here knew exactly what they were doing."
• "The hotel also has a spa and pool that makes the most of the location."
• "The spa facilities were immaculate and the spa was spacious and not crowded."

Cons:

• "A building site just outside the glass fronted (and overcrowded) spa."
• "The spa building was looking a bit tired."
• "Also, absolute nightmare to book spa treatments so book well in advance."
• "The Spa was tired, claustrophobic and extremely busy."
• "We went for the sunrise package although the hot tub was uncomfortably hot."
• "Some of the available spa facilities were looking tired and worn too."
• "The spa facilities weren't all available despite an out of date sign saying they would be, and this wasn't disclosed at time of booking our spa experience or when we arrived."

General Experience

Pros:

• "It was an unforgettable experience in a memorable location."
• "Unbelievable hotel, set in such a striking area with views to match."
• "Overall beautiful experience especially the exceptionally great staff who welcomed us like family and made us feel at home."
• "It was a lovely experience as it is quiet, calm, peaceful."
• "Absolutely magical from start to finish and couldn't recommend it enough."
• "Phenomenal stay, and a hard recommendation to anyone staying in the area."
• "We had our wedding day at Armathwaite Hall and all we can say is wow!!!"

Cons:

• "Overall left with a feeling of disappointment and wish I had stayed at a Premier Inn at least the room is clean and you get what you pay for."
• "Unfortunately, the lakeside view restaurant was closed for refurbishment which we weren't told about until two days before we arrived."
• "The hotel is understaffed and struggled to provide the services expected."
• "Limited food selection in restaurant and bistro."
• "All in all a very poor experience, especially as we were treating ourselves for our ruby wedding anniversary."
• "Would we go back? No, as beautiful as the building is, it doesn't make up for the rest and good food is just expected."
• "To call this a 4* hotel is nonsense! It’s by far the best hotel I have ever been to!"