Waterloo Cross Reviews Summary

Category: Pub

Address: Uffculme, Waterloo Cross, Cullompton, EX15 3ES, United Kingdom

Phone: +441884840328

Rating: 3.9
based on 234 reviews.

Food Quality

Pros:

  • "Fantastic food! Great value for money and large portion sizes."
  • "The food is delicious. The portions are a good sizing for what you're paying for."
  • "Once our food arrived it was excellent with my mum again being surprised at the quality of their gluten-free roast."
  • "The food was amazing they must have a 5 star chef."
  • "The food was excellent. Between us we had a beef dinner, a chicken burger and a kids fish fingers and chips. All of the meals were excellent with generous portions of extremely tasty food."
  • "The roast potatoes and vegetable wellington were especially tasty."
  • "Our food was absolutely delicious! Could not believe the quality of the food."

Cons:

  • "The prawns weren't the best."
  • "Some of the mushrooms were so 'hard' (over cooked) I ended up eating them with my fingers as the fork wouldn't go into them."
  • "The vegan nachos were pathetic and it made me laugh it was so bad, practically no toppings."
  • "Food was bland with tough overcooked steak."
  • "The veg was very under cooked, unable to cut through a carrot or cauliflower as they were raw."
  • "The burgers arrived raw in the middle and we then had to wait some time for replacements with no apology or good will gesture."
  • "The food was burnt."

Service

Pros:

  • "Keep up the Amazing work that you do? Will Definitely be back again!"
  • "A great pub with extremely friendly service, fantastic food and great prices."
  • "Jay, the young lad on duty, was extremely attentive and nothing was too much trouble for him."
  • "Staff were attentive and friendly."
  • "Very friendly staff. We were greeted when we arrived and served quickly."
  • "The staff could not do enough for us."
  • "The staff were friendly and efficient."

Cons:

  • "Awful service and organisation."
  • "All the waiters & perhaps cooks seemed to be overworked and too thinly spread to handle things in what seemed like a fairly quiet period."
  • "We felt incredibly rushed to order and staff were rude and unhelpful."
  • "I've never known such a rude and unfriendly person serving."
  • "Staff were very very rude, took 30 minutes to check in."
  • "Okay food but very poor customer service. Very grumpy staff which made us feel embarrassed."
  • "The staff were very unfriendly, the food poor and the service terrible."

Ambience & Cleanliness

Pros:

  • "Lovely restaurant, great atmosphere."
  • "Had a really nice experience here staying and eating. The accommodation was clean and quiet."
  • "Restaurant and room very nicely decorated and inviting, with some homely touches."
  • "Nicely laid out inside."
  • "Rooms were outstanding and clean. Nice and warm too!"
  • "Stayed at this pub for a night, the room was fabulous, the bed was HUGE and comfy!"
  • "The rooms were lovely and comfortable (and very spacious) shower was lovely, hot and powerful."

Cons:

  • "It was embarrassing for us, when our guests reported this, and I certainly shall tell anyone else coming to stay when visiting us, NOT TO BOOK at the WATERLOO CROSS."
  • "Room stunk of cigs, urine up the walls in the bathroom, cobwebs everywhere."
  • "The only bad point was a bit of road noise overnight."
  • "The whole room needed a deeeep clean."
  • "The room was dingy and dirty, and the bed uncomfortable with the bathroom leaving a good bit to be desired."
  • "Mouldy smelly and dusty."
  • "Everything but the bed and towels was pretty dirty."

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