Waterloo Cross Reviews Summary

Food Quality

Pros:

• "Fantastic food! Great value for money and large portion sizes."
• "The food is delicious. The portions are a good sizing for what you're paying for."
• "Once our food arrived it was excellent with my mum again being surprised at the quality of their gluten-free roast."
• "The food was amazing they must have a 5 star chef."
• "The food was excellent. Between us we had a beef dinner, a chicken burger and a kids fish fingers and chips. All of the meals were excellent with generous portions of extremely tasty food."
• "The roast potatoes and vegetable wellington were especially tasty."
• "Our food was absolutely delicious! Could not believe the quality of the food."

Cons:

• "The prawns weren't the best."
• "Some of the mushrooms were so 'hard' (over cooked) I ended up eating them with my fingers as the fork wouldn't go into them."
• "The vegan nachos were pathetic and it made me laugh it was so bad, practically no toppings."
• "Food was bland with tough overcooked steak."
• "The veg was very under cooked, unable to cut through a carrot or cauliflower as they were raw."
• "The burgers arrived raw in the middle and we then had to wait some time for replacements with no apology or good will gesture."
• "The food was burnt."

Service

Pros:

• "Keep up the Amazing work that you do? Will Definitely be back again!"
• "A great pub with extremely friendly service, fantastic food and great prices."
• "Jay, the young lad on duty, was extremely attentive and nothing was too much trouble for him."
• "Staff were attentive and friendly."
• "Very friendly staff. We were greeted when we arrived and served quickly."
• "The staff could not do enough for us."
• "The staff were friendly and efficient."

Cons:

• "Awful service and organisation."
• "All the waiters & perhaps cooks seemed to be overworked and too thinly spread to handle things in what seemed like a fairly quiet period."
• "We felt incredibly rushed to order and staff were rude and unhelpful."
• "I've never known such a rude and unfriendly person serving."
• "Staff were very very rude, took 30 minutes to check in."
• "Okay food but very poor customer service. Very grumpy staff which made us feel embarrassed."
• "The staff were very unfriendly, the food poor and the service terrible."

Ambience & Cleanliness

Pros:

• "Lovely restaurant, great atmosphere."
• "Had a really nice experience here staying and eating. The accommodation was clean and quiet."
• "Restaurant and room very nicely decorated and inviting, with some homely touches."
• "Nicely laid out inside."
• "Rooms were outstanding and clean. Nice and warm too!"
• "Stayed at this pub for a night, the room was fabulous, the bed was HUGE and comfy!"
• "The rooms were lovely and comfortable (and very spacious) shower was lovely, hot and powerful."

Cons:

• "It was embarrassing for us, when our guests reported this, and I certainly shall tell anyone else coming to stay when visiting us, NOT TO BOOK at the WATERLOO CROSS."
• "Room stunk of cigs, urine up the walls in the bathroom, cobwebs everywhere."
• "The only bad point was a bit of road noise overnight."
• "The whole room needed a deeeep clean."
• "The room was dingy and dirty, and the bed uncomfortable with the bathroom leaving a good bit to be desired."
• "Mouldy smelly and dusty."
• "Everything but the bed and towels was pretty dirty."