Everyman Harrogate Reviews Summary

Customer Service

Pros:

• "Great customer service from Kaley and the team that were showing everyone to their seat."
• "Staff very friendly and knowledgeable about the film's being shown."
• "Very attentive young man attended to us."
• "Staff are welcoming and more than happy to assist me. Clean and quiet in the reception area."
• "Staff always helpful."
• "The workers are very polite and welcoming."
• "Staff are very professional a polite."

Cons:

• "Customer service for the ticket line is terrible, was on hold for over an hour to try discuss a refund."
• "No one actually came over to take the order."
• "The drinks cost in excess of £20. Very poor service."
• "Very, very unsatisfactory response."
• "When the drinks eventually arrived the order was wrong."
• "However, the hospitality side wasn’t so good. Staff didn’t have an idea about drinks and food."
• "Didn't get the food I ordered, reminded multiple staff about it!"

Seating and Comfort

Pros:

• "Seats very comfy, view good."
• "You can have your food at your seat and they have comfy sofas in the screens - always a good view as it's well designed."
• "Clean toilets, comfy seats."
• "The seats are very comfortable with a table at the side for your menu choices, of either food or drink, to sit safely."
• "Highly recommended seeing a film here, comfy seating while waiting to see a film and watching."
• "Staff are helpful and polite and it’s such a treat watching films on sofas."
• "Love this cinema! The couches in the screens are so comfy you could fall asleep on them!"

Cons:

• "Went to see Indiana Jones but air con didn't seem to be working. Was incredibly uncomfortable."
• "Booking fee is ridiculous and seats aren't comfy."
• "There is a two per chair seating arrangement which is uncomfortable, and there is a wooden side table dividing them."
• "I love the idea of sitting and eating while watching a movie, unfortunately the sofas weren't that comfy and the upholstery was filthy... not to mention no air conditioning."
• "The seats are not to everyone's taste - they are armchairs or sofas similar to the ones in some homes! - especially if you have back problems."
• "Only downside was that side tables are small for two to share should you have food and a drink."
• "Perforated my eardrum while watching Oppenheimer here, and my elderly father watched most of the film with his ears covered."

Food and Drink

Pros:

• "The food and drink was delivered promptly - well presented, hot and extremely tasty."
• "Really great food! Had gluten free pizza and it was so good, thin and crispy."
• "Food is amazing, can be delivered to your seat with drinks to enjoy with the film."
• "Great food & drinks selection, served in modern surroundings added in with the latest movies."
• "For being a cinema the food was delicious! I really didn't expect it to be that nice but a happy surprise."
• "Food and drinks brought into the cinema to your seats."
• "The food and drink choices are vast and theres the option to have food delivered to you in screen!"

Cons:

• "Price of food is still too high for the quality."
• "The menu is very expensive however, and we were paying almost £20 for a pittance of wine."
• "Their popcorn only comes in smaller sizes."
• "The popcorn was awfully stale. Cold and chewy? Ewwww. The food was not very good."
• "Food- well, hit and miss. i always get the hot dog which i would highly recommend, drinks are pricey but okay for what they are."
• "We had mouldy lemon on the food. Ask for napkins and cutlery. Got one dirty knife and fork."
• "They had run out of so much food and no pop corn."

Pricing

Pros:

• "so when i went to the cinema yesterday it was £16 for a ticket but i checked today and it’s only £12."
• "More expensive than a normal cinema, but well worth every penny."
• "Almost £17 a ticket may seem a little steep, but it's a head and shoulders above other mainstream cinema chains. Highly recommend."

Cons:

• "The menu is very expensive however, and we were paying almost £20 for a pittance of wine."
• "Bar prices are a little on the high side."
• "The drinks cost in excess of £20. Very poor service."
• "My only criticism is prices of drinks!!!!"
• "Charging £16 for an adult ticket the Friday before a bank holiday is absolutely disgusting."
• "Visited a few times and each time it was okay. ticket prices are a lot more expensive than any other cinema."
• "Nice place, but shockingly high prices! Doesn't live up to the name..."