Burgers and Beers Grillhouse Reviews Summary

Service

Pros:

• "Service was excellent throughout."
• "Staff were so friendly and professional."
• "Our server Anya was very nice and patient with us."
• "Dan was so attentive and gave great recommendations of food."
• "Service was great, really funny and friendly. Thank you Gareth!!"
• "Very well received by Kayleigh, very attentive, patient and friendly."
• "Fantastic service from Anya. A rare find these days to find super cheerful and engaged staff."

Cons:

• "The reason why it singlehandedly lost a star is service time."
• "The service was fine but when our plates were cleared and there was substantial food left we weren’t even asked if we enjoyed our meal."
• "Our service however was quite disappointing."
• "Service was irritatingly slow."
• "Service was not great several people came in after me and had their food before I ordered."
• "Terrible service and waiters, clueless new manager."
• "Service was very slow and mechanical, nothing more than bringing things to the table."

Food Quality

Pros:

• "First of all the Tater Tots with bacon and the sauce were unbelievable definitely the best I’ve had."
• "Best burger I've ever had in my life and the wings were so flavoursome."
• "The flavour of the burger was amazing and I strongly suggest to order the onion rings, some of the best I've had !!!"
• "Food was great, we got the chicken/pulled pork burger & the flying Scotsman."
• "Great burgers, maybe even the best in Edinburgh. ;)"
• "If you like spicy chicken wings you should definitely try the 666 Challenge, it is fun and they are delicious!"
• "Both burgers were delicious and for us perfectly cooked."

Cons:

• "I ordered through the app 8 chicken wings. They were small and you can see clearly that they didn't pluck all the hair, it was deep fried, we sent them back."
• "The vegan burger (now disgusting) has been changed beyond recognition or taste."
• "The food wasn’t as good as we were hoping. Lacked flavor and the steaks were not cooked as they had requested."
• "We got the beer battered onion rings and it was soaked in oil!"
• "The fries were a bit cold, and the burger bun didn't feel fresh."
• "Sadly the burger was quite greasy(and expensive)."
• "The food here is quite expensive and honestly just not that good."

Atmosphere & Location

Pros:

• "The food was good and the environment great."
• "Great food friendly staff and central location."
• "Great price, great location and good portions."
• "Atmosphere was great - great decor and vibe welcoming!"
• "Service and atmosphere was also very good, the restaurant is in a very good place as well."
• "The music was on and it wasn’t too loud or too quite, it was just right."
• "The atmosphere is vibrant and yet not too high-energy."

Cons:

• "It’s honestly quite disappointing to be ignored in a restaurant when just going for a quick dinner."
• "The place was quite crowded and the tables were very close together."
• "Atmosphere was a bit flat. Especially as it was such an important weekend with the rugby, could have done so many things."
• "The restaurant was a tad bit dark."
• "Can be a bit noisy at times."
• "Place is very busy and can be quite noisy."
• "The restaurant had great ambience; there was nothing bad about our experience there."