NAF! Salon Reviews Summary

Customer Service

Pros:

• "Noor was absolutely fantastic. She was very helpful and lovely to chat to."
• "Terrie did my nails for my birthday and I could not be more delighted. Lovely atmosphere and people as per usual 🤩"
• "Had such a great experience today. Both the girls we had doing the nails were so lovely and friendly."
• "Fantastic nails. Melissa was very knowledgeable. The whole salon was professional, welcoming, and friendly."
• "LOVE the new Naf salon its very luxurious! The new sage nail cuticle oil is to die for!"
• "First time visitor and from the get go, I was warmly welcomed in by Emma & Taff to the salon."
• "The whole studio vibe has also changed along with the prices which by my calculation have risen by 1/3rd."
• "Couldn’t have been better for a first time experience. Fantastic nails."

Cons:

• "My booking was at 11am the day prior to attending a wedding, the salon opened at 10am so I arrived 10 mins early- only to be told there was a staff meeting and I had to sit outside or go away and come back."
• "I modified my booking weeks ahead of my appointment- because the employee never amended my booking."
• "I waited 30 minutes passes my appointment time for Noora to finish her previous client."
• "The service of getting them removed is horrible and I feel people need to know."
• "The format of the salon has changed and instead of tha Nail tecs being employees they are now self employed."
• "They take forever to reply, if at all, on Instagram so when I asked when their books open for December it had come and gone before they replied to me."
• "The FOH girl was so nice and friendly I can’t fault her in the slightest. When I sat down to get my nails done the girl cut me 3 times with the nail file."
• "Abso babe, only person who’s ever tinted my lashes and not got it in my eyes."

Salon Ambiance and Experience

Pros:

• "Terrie did my nails for my birthday and I could not be more delighted. Lovely atmosphere and people as per usual 🤩"
• "Had such a great experience today. Both the girls we had doing the nails were so lovely and friendly."
• "LOVE the new Naf salon its very luxurious!"
• "This is the best nail salon in Scotland, I travel from Dundee every few weeks as they’re brilliant."
• "I absolutely love getting my nails done at NAF! Salon and cannot recommend the team highly enough!"
• "Absolutely stunning 😍 I’m so happy with my Gel X extensions!"
• "Ellie was absolutely wonderful! As someone who’s as getting their nails done for the first time, she put me at ease and was so friendly."
• "This was my first time at NAF today and I will absolutely be back, had a wonderful experience!!"

Cons:

• "This was a lovely place but it definitely feels like a nail place that kinda just shoved in the idea to do pedicures."
• "I had an amazing appointment with Emma. I came in with colours and an idea in mind and she gave great suggestions."
• "Absolutely devastated, managed to get a gel polish appointment last week after wanting to visit the salon for two months of me living in the city."
• "I was very impressed with the measures taken to ensure health/safety in the salon."
• "Had a lovely time with Rebecca, she’s done a great job, I always have a nice experience in the salon."
• "Always love and look forward to my visit at NAF. Everyone is lovely, bubbly and makes the experience that more enjoyable."
• "Well worth traveling from Ayrshire to get my nails done by the NAF Team thanks Eilidh for yesterday’s chat always a lovely atmosphere spoilt with chocolates 🎄Merry Christmas"
• "Abso babe, only person who’s ever tinted my lashes and not got it in my eyes. I mentioned in my appointment card that I’m autistic and they were really good about letting my know what they were doing and not making me feel awkward for not talking and reassuring me etc."