Luxury Nails & Spa - Exeter Reviews Summary

Service Quality

Pros:

• "The best French manicure I’ve had and super quick too!"
• "Absolutely the best nails I have ever had and I have been to a lot of salons!"
• "My nails always look perfect and the pedicures are fantastic."
• "The staff are clearly very well qualified - I highly recommend Luxury Nails 💅"
• "The best gel manicure I've ever experienced."
• "The quality is amazing, and have very fair & competitive prices."
• "Monica and her family are chatty, friendly and no design is ever a problem!"
• "The attention to detail is incredible, superb service, great prices."

Cons:

• "They didn’t file them properly some slim so tick but the worst thing is that her nails look like she got them done at least 2 or even 3 weeks ago."
• "The nails themselves were amature and not the style we had go in for."
• "Rude staff went to get acrylics and ä pedicure and they were so rude passive aggressive and my nails ended up coming out awful."
• "The nail process is constantly rushed and deadskins on the fingers are not cleaned properly from the start before putting colours on."
• "My nails were done by all 3 of them so no continuity of care, and the whole experience was not pleasant."
• "I asked the woman doing my nails for a design she said she could do then switched with a man 1/3 way through that never did the design."
• "I asked for an ombre but they may as well be all one colour. They aren't even lengths."
• "My nails fell off after 2 weeks which doesn’t usually happen with other salons."

Customer Service

Pros:

• "The team is professional but also very friendly and energetic, making a relaxing atmosphere!!"
• "Really lovely salon. Incredibly friendly family and really care about quality - nothing is too much to ask at all."
• "Monica and her family are chatty, friendly and no design is ever a problem!"
• "Everyone was really friendly and the owner was hilarious!"
• "Amazing! I come once a month to get a pedicure and manicure. So professional, so nice, good vibes."
• "I 100% recommend Luxury Nails and I will be going back!"
• "Very pleased with my first experience at this salon. I've had a full set done almost 4 weeks ago and had no issues at all."
• "The staff are super friendly and work quickly. Nails are always fantastic and will definitely not break on you!"

Cons:

• "However when I checked with the guy in the nail store opposite to Luxury nails and they were closed and went to see if I could get my nails done at their salon they rejected me due to using other salons."
• "They made many personal comments and attacks to me and my sister and made us feel very unwelcome and uncomfortable."
• "Rude staff went to get acrylics and ä pedicure and they were so rude passive aggressive and my nails ended up coming out awful."
• "I felt on edge throughout and didn’t feel comfortable to say exactly how I wanted my nails as the lady said I was picky and rushed me."
• "The owner and son and daughter continually talked amongst themselves in their native language which I found very rude."
• "At the end of it we mentioned about getting a discount from waiting and unprofessionalism but they just started shouting at us and making us feel uncomfortable."
• "Had a very unpleasant experience in this nail shop was made to uncomfortable the whole time as she was bombarding me with personal questions and being completely unprofessional and swearing at customers."
• "I had such a comfortable experience here and the customer service was amazing, the ladies are so talkative and welcoming and the prices are excellent for the quality."