Leaders Property Management Hub (Bedford, MK Buckingham) Reviews Summary

Customer Service

Pros:

• "Lauren has been very responsive and helpful with the lead up to renting our first home."
• "Jane Clements has been an absolute super star in the management of my property. She goes above and beyond to ensure any issues are resolved swiftly and works extremely hard."
• "Since Charlotte O'Connor has returned to her role I have had nothing but quick responses, maintenance actioned efficiently and quickly."
• "Very good service provided from leaders agency, Especially from Michelle who showed us a professional approach when we were faced with a few issues with our rental property."
• "We had a minor incident occur over the weekend within our property which Holly (Bedford team!) resolved immediately for us!"
• "Experienced a great service and always very fast acting and response by Charlotte."
• "Highly responsive to messages. The communication was efficient and prompt."

Cons:

• "Absolutely appalling service. Rude, intrusive and unprofessional."
• "Very disappointed! errors made on my contract, charges for everything! rent gone up again!"
• "The day of collecting the keys, however, was not so calm and straight forward."
• "This is from a tenant point of view, however I wouldn't recommend them either in case you've got a property and want to let it."
• "The standards of repair are also far from acceptable and I ended up fixing things myself after the engineer left."
• "They even ended up hanging up the phone the day before leaving the property."
• "Terrible! They do not care about their tenants’ fire safety."

Professionalism

Pros:

• "Very professional estate agents with a great property management team."
• "I cannot fault Leaders' professionalism and tailored approach to property management."
• "Leaders are absolutely brilliant. Lauren my negotiater was brilliant through the whole process with renting."
• "I would definitely recommend Leaders as they are always extremely professional, efficient and approachable."
• "Great service for Landlords with knowledgeable, experienced and helpful staff."
• "I would highly recommend using this company, very professional and personal service!"
• "Leaders' professionalism and tailored approach to property management."

Cons:

• "They are the worst property agent I have come across."
• "They tried to charge us an extortionate amount, including wear and tear and for items that were already in bad condition when we moved in."
• "When I challenged them over the bad reviews on internet they said they didn't care as they had plenty of customers."
• "Beware of when you check out of your property! The way they've conducted themselves with me felt like they led in to a trap!"
• "I paid them over £55k in 24 months and they still went out of their way to screw me over the last few quid! Very disappointing."
• "Then when I leave the property they spend 5 hours on the report and attempt to list numerous items that I placed on the amended itinerary!"
• "Moved into a property through Leaders only to find the property had not been 'professionally cleaned'."

Responsiveness

Pros:

• "I am fortunate enough to be looked after by Charlotte at MK, nothing is too much effort."
• "Recently I had the pleasure of meeting Miss Lauren Goodyer of Leaders at Milton Keynes I was very impressed with her professionalism and knowledge."
• "I can highly recommend Leaders and the attention to detail that Charlotte gives."
• "What a great service and special thanks to Pat who sorted out a couple of issues quickly and professionally."
• "We are a Contractor for Leaders and have found them to be very professional and organised in their approach."
• "During a long-term letting managed by Leaders, we have always found the property management team to be fast and responsive to any issues."
• "Leaders have always dealt with our maintenance issues timeously."

Cons:

• "Our emails remained unanswered or not acknowledged regarding a proposed rent increase, we were not routinely sent copies of invoices for work carried out."
• "After our departure, they also 'forgot' to modify some of the utilities, so we ended up paying for someone else."
• "In their last inspection before the check-out, they came to our house and took pictures of the property to put it in the market again."
• "The situation is being handled by Charlotte O'Connor and I cannot praise her tireless efforts enough during this, the one difficult tenancy that I have experienced."
• "Then when I leave the property they spend 5 hours on the report and attempt to list numerous items that I placed on the amended itinerary!"
• "Received continuous feedback throughout the day."
• "All work has been performed by competent contractors and communication has been excellent."