Cherry Picked Properties Reviews Summary

Customer Service

Pros:

• "They’re doing all their very best of ability to help us and guide us through the process and very patience with all questions being asked to them."
• "She was incredibly helpful and responsive, always taking the time to answer my emails promptly."
• "I have recently used cherry picked properties, I spoke to a man named Josh on the phone, he was very helpful and answered any questions that I had."
• "Their responses are so quick and they have helped with all sorts of queries I've had."
• "She has always answered to our requests and issues promptly, like finding a contractor to help us fix the blocked pipes/ broken locks etc."
• "Good customer service from Rebecca Scott, which I'd got the quick response and arrangement for my home maintenance, so that the technician could fix it within the day."
• "Rebecca Scott called Easy Spark Ltd out to a property with an electrical heating fault. I found Rebecca very quick with giving us all the information needed to attend the site as soon as possible."

Cons:

• "Otherwise you will suffer the same as I did, pay for the damages that wan't caused by yourself."
• "The images online were very misleading."
• "To top it off they did the standard ‘one last bite of the apple’ deposit claim."
• "Failed to turn up to a viewing and gave no notice/warning."
• "When I was moving out, I have some questions but they only reply once with just 2 lines, and didn't even answer to my questions directly."
• "Guy on the phone called me that he booked me in for a viewing with a time given. Next day went to the site and was told no one said it was booked."
• "They clearly had no intention of contacting us to let us know the viewing was cancelled."

Property Condition

Pros:

• "However this was definitely reflected in the price, and I understand that this is up to the landlord realistically."
• "The initial attraction was the very competitive rental prices compared to other agencies."

Cons:

• "Things such as broken floorboards in the living room/kitchen, and very old storage heaters that made using the heating difficult, could definitely all do with an upgrade."
• "We also had some minor problems with getting in contact with a contractor for any repairs."
• "Unprofessional behaviour, false advertising, lack of communication between agents and the lack of respect for customers...absolutely shocking experience."
• "The contract can’t be set on a few days later and needed to start on the same day that I paid."
• "The only good thing they did for us was reduce our deposit reductions from £100 each to £50 each."
• "Even though the renting process was smooth, staffs 'WERE' friendly, I had a really bad experience when I ended the tenancy."
• "The smoke alarm battery also needed replacing when we moved in, so we lived for a couple of days with no smoke alarm."

Agency Staff

Pros:

• "I had a wonderful experience working with Rebecca as my agent."
• "Special thanks to Rebecca and Neil, you both have been excellent in your roles."
• "Thank you, Neil, for making my rental journey so smooth and positive!"
• "Kas has worked with us for many years, very professional and responsive."
• "Neil's proactive approach and dedication to ensuring my satisfaction were crystal clear."
• "Special thanks to Kas for your efficient, responsive and helpful manner."
• "I cannot speak highly enough of Cherry Picked Properties, and Dan in particular."

Cons:

• "He has left my elderly grandparents somewhere in the building so I had to go a find them."
• "Absolutely gutted, shocking experience, disrespectful, unprofessional and out of order customer service!!!"
• "This is absolutely ridiculous, I'm really regret that I have once told the other that Cherry Picked is a nice agency."
• "Absolutely disgusted at the way this company operates! Should be shut down or investigated!"
• "Disgrace of a company."
• "When I arrived at the property he said that nothing that I requested was available basically said I had made a wasted trip."
• "No communication, and not even a proper apology."