Stuarts Homes Reviews Summary

Customer Service

Pros:

• "Very professional, organised and responsive company."
• "All of the staff we have dealt with at Stuarts over the years have been friendly, reliable and, most importantly efficient at sorting problems quickly."
• "They are clear in communication, always prompt in responding to emails, and moreover they are really helpful."
• "The team at Stuart’s is extremely professional whilst also providing a very personal service."
• "Highly Responsive & friendly staff."
• "They respond very promptly to all queries."
• "They are extremely friendly, helpful, and professional throughout the entire process."

Cons:

• "There were issues with the property when I moved in (such as a cracked shower base amongst other things)."
• "These took a considerable amount of time to be repaired, and also people were letting themselves into the property without my permission."
• "typical useless estate agents, they let you view a property friday at 10 am, you then go to the bank to transfer the requested application fee, deposit and first months rent, only to find that when you call them to pay the property has already been taken."

Efficiency and Reliability

Pros:

• "Any maintenance required was dealt with quickly and efficiently."
• "Any small niggles were looked into and resolved promptly."
• "We've needed a few things completed around the house i.e. new dishwasher - once the old one broke we had a replacement installed very quickly."
• "Stuarts delt with any quiries we had very quickly and were quick to reply to any emails that we sent them."
• "They worked at incredible speed and remained extremely professional and friendly throughout."
• "The speed in which they found tenants (which have so far been great) was incredible too."
• "Had an issue with one of the houses we rent from Stuart’s…spoke to a member of staff who had someone out in less than two hours! On a Saturday!"

Cons:

• "Sorry to say I cannot recommend them as a letting agent."

Professionalism

Pros:

• "They are highly professional with a personal and honest approach to business."
• "The team at Stuarts have looked after my interests over a period of many years, always showing the highest levels of care, skill, attention and professionalism."
• "I really do feel that they went above and beyond to help me get this flat to rent despite these."
• "Stuarts offer the most efficient service I have experienced by far, but with an added personal touch."
• "Professional and warm touch to property letting services, and I could not be more grateful for the level of service that I have received."
• "Stuarts property services are an excellent company. Their customer service delivery is exceptional."
• "Really professional service and very reliable."

Cons:

• "Sorry to say I cannot recommend them as a letting agent."

Tenant Support

Pros:

• "Stuart's thorough check-out process means they give you every opportunity to keep as much of your deposit as possible."
• "The property is also clean and well maintained before we move in."
• "Couldn’t ask for a better service! Moving in process was quick and easy, all the staff are lovely."
• "The Canopy app which they used was great! So easy to use and you could see the status of your application and references which was reassuring."
• "We couldn't have improved the experience in any way! We would highly recommend them for any of your letting needs."
• "Jack's professionalism was of a noticeably high standard and the appointment felt warm and personalised."
• "They're attentive and communicative and take the utmost pride and care in their properties."

Cons:

• "typical useless estate agents, they let you view a property friday at 10 am, you then go to the bank to transfer the requested application fee, deposit and first months rent, only to find that when you call them to pay the property has already been taken."