Wing Yip Superstore Cricklewood Reviews Summary

Product Selection

Pros:

• "They have an enormous stock of Chinese, Japanese, Korean and Thai food and products as well as a cafe and restaurant for Dim Sum and regular meals."
• "Great selection of foodstuffs from China, Korean, Vietnam and other SE Asian delicacies."
• "They have exotic vegs like tongho, kailan, wintermelon, etc which are fresher and cheaper than Chinese grocery stores in central London."
• "The live oysters here and selection of fish makes this the best place to add to your weekly shop."
• "A very good chinese supermarket which stocks plenty of asian based produce, for retail and restaurants."
• "Large busy bright Chinese superstore with everything you need for authentic food."
• "Best Asian/ethnic supermarket ever! Tons of produce."

Cons:

• "The last few visits have not been ideal as the shelves seem to get emptier and emptier."
• "Avoid! Went there for some specific items and thought this store would have it as another branch sells it but it turned out NO!"
• "They are starting to reduce the variety of selections."
• "It can be difficult to find specific items you are looking for, and the range changes often so something you have bought before may no longer be available."
• "I could not find large char siu pao -- they only offer one brand, of which only one (smaller) type."
• "Shelves were messy, disorganized and some were empty although staff were working hard."
• "SHELVES VIRTUALLY EMPTY."

Customer Service

Pros:

• "Service is good in comparison to other Chinese restaurants."
• "The staff here are extremely polite, efficient and helpful and they are a credit to their company."
• "There was a lovely shop assistant there who was helpful."
• "Everyone's super helpful."
• "Staffs were very helpful."
• "The staff were very helpful and very friendly, great place!"
• "Staff were helpful when approached."

Cons:

• "It was impossible to find anyone on the shop floor."
• "No one seems to speak English and their customer service is non existent."
• "The staff are sometimes not helpful with asking questions on where things are."
• "Their attitude was absolutely awful to an elderly and no solution was given…"
• "Staff customer service is TERRIBLE, asking questions and no one seems to know but they're packing shelves."
• "The only disappointing thing was the staff as in the management can be really rude."
• "Staff not so friendly, mostly long face and speaks bluntly, don't really serve with a smile."

Parking

Pros:

• "There is some car parking available outside and underground parking available too with lifts."
• "Parking available in front and in basement of supermarket. Has lifts."
• "Outdoor and indoor parking in basement with large lifts."
• "Well-stocked, OK prices and convenient free parking."
• "Parking is free."
• "Parking is so convenient in the car park just outside."
• "Car parking is free and plenty of it."

Cons:

• "£100 Car Park Ticket Warning! The small car park which used to be free is now permit holder only and we have been scammed for a £100 charge."
• "PARKING TICKET - as a paying customer, using the parking lot, the last thing you expect is to receive a parking ticket in the post, For parking in the parking bays."
• "UNFAIR parking charge notice if you park on the other side of the road (in front of the pergola), or simply outside the boundary which is too small for a big car."
• "Overkill on parking management as out-sourced parking company will fine you whenever they can to make money."
• "Shoppers beware: Not sure when this started. Wing Yip has apparently carved out a parking area to UKPC the parking operator, which put the parking area as license holders only."
• "Many say it take many years to earn someone loyalty but take seconds to lose it… Wing Yip has taken away my years of loyalty after getting a PCN for parking 5cm “out of their marked bay” with a £100 fine."
• "Dont visit by car if you want to be slapped with a £60 parking ticket for 5 minutes."

Restaurant & Food Quality

Pros:

• "Always a treat, with fantastic Dim Sum in a genuinely authentic environment."
• "Service was excellent!! And good value for money."
• "The restaurant is a great spot for authentic dim sum and Chinese food."
• "Good food at the reindeer cafe, also a good supermarket for all your oriental ingredients."
• "Nice food and fast service."
• "The main restaurant is so well known for its delicious dimsum and it does not disappoint! Great, great restaurant!"
• "This place has the best fish, crab and lobster counter ever - staff are always friendly."

Cons:

• "The Chinese restaurants qualities has gone down hill."
• "The food didn’t seem that fresh, portions were MUCH SMALLER. Very little actual meat, more vegetables to fill the plate."
• "Was extremely disappointed beyond words. Dined here last Christmas and it was good. Went back and it was a completely different experience."
• "The restaurant is always packed but we've noticed the dim sums are much more expensive, portions are much smaller and less tasty, and service charges added straightaway (hardly get any)."
• "Bought some stuff this weekend (20th August 2020) realised that the frozen prawns we bought were expired since 7th August, frozen since this time last year."
• "Bought couple big packets of fish balls from the chilled fridge. They are disgusting & inedible."
• "We bought a pack salted eggs (six in one pack). We cooked two and they tasted spoiled."

Price & Value

Pros:

• "Massive variety of items at decent prices."
• "Prices very reasonable."
• "Priced are reasonable especially when compared to prices in chinatown in Central London."
• "Helpful staff, good products, quite easy to navigate, quite good prices for most things."
• "Prices are reasonable and staff are helpful."
• "This place is pretty good and prices are at least 20% cheaper than central London."
• "Very reasonable pricing."

Cons:

• "Regular customer at the supermarket. Usually a good experience despite being overpriced in comparison to a lot of other Asian marts."
• "On site restaurant...... fresh but a little expensive."
• "Price wise quite often than not it is also more expensive than going to buying the same item in Chinatown in Central London."
• "The bigger restaurant is quite expensive the smaller quite crowded and you get treated like cattle but the food is good."
• "The more popular it becomes, the more pricey it gets."
• "Shocked to pay 20% extra at check out."
• "Beware!!! Outdated food at extortionate prices. Managers and workers look miserable and never happy to help."