Specsavers Opticians and Audiologists - Streatham Reviews Summary

Customer Service

Pros:

• "Very good service at Spec Savers in Streatham especially with John who is very professional and explained all thoroughly to my husband and I - recommended Helen and Alex."
• "Lovely staff, honestly the whole experience was seamless and easy as you move through departments."
• "The staff were terrific; from the people with technical expertise who tested my eyes, the people who helped me choose the frames and lens options and who dealt with my vanity."
• "John was extremely helpful and explained everything to me his customer service was excellent."
• "Professionalism and high quality customer service is something I have become used to now with Specsavers Opticians."
• "All friendly, helpful, cheerful staff."
• "The staff here are so friendly and efficient."

Cons:

• "Frustrating. Specsavers asks you to book an online appointment. They offer you slots only for 2 weeks ahead."
• "The person who priced up my prescription seemed as though he couldn't be bothered much."
• "The assistant mumbled repeatedly when dealing with me and my aunt."
• "Horrible customer service. Since I moved my contact lenses subscription to this store 6 months ago I have been having constant issues with the lenses delivery."
• "So disappointed, no responsibility, I order my contacts lenses 2 weeks ago, and when I come to pick up, discovering they didn’t came or even been ordered."
• "Rude stuff, Very bad customer service, Horrible attitude."
• "The worst service I have ever had. The assistant didn't even look at me, digging in some boxes on the desk there, when I asked a few questions trying to find out about best glasses option for me."

Staff Professionalism

Pros:

• "I was greeted by an attentive and professional member of staff."
• "The young guy fixed my glasses no fuss at all explained everything about what I need for my next glasses."
• "The optician, Atif, gave her a very thorough eye examination and prescribed antibiotic eyedrops which have dealt with the problem."
• "I was seen by a lovely eye specialist who gave very good advice in regards to my overall health aspects regarding my eyes."
• "Every single person I dealt with; eye scan, optician, the guys who processed my purchase and the young man who dealt with me on collection of my new specs were fantastic and lovely to deal with."
• "The lady who I hope does not mind me mentioning her Krish, was very professional and patient."
• "I felt specifically confident in Ms Shivani. She was very knowledgeable efficient and clear in her explanation and her cordial manner put me at ease instantly."

Cons:

• "Will never go there again and put my health in their hands and mercy."
• "The evident racial discrimination was not only morally reprehensible but also illegal."
• "Some of the staff members are really nice. Others aren't."
• "After choosing glasses, I spoke to a man to buy them but he was unfriendly and unhelpful."
• "Absolutely disgusting treatment from the manager who ignores black people who enter the branch."
• "The staff member responsible hastily left the scene, evading responsibility and demonstrating a complete lack of professionalism."
• "Just went in for an eye check today. Optician have poor communications skills."

Appointment and Service Efficiency

Pros:

• "No queuing, thorough eye tests and being told the state of my eyesight all through examination."
• "Online appointments were super easy to arrange, covid 19 protections are in full effect and after purchase service truly makes this place a stand out shop."
• "Specsavers in Streatham are quite organised compared to the Croydon branch. Appointments are roughly on time I didn't have to wait too long."
• "It got quite busy at one point but everyone was seen to quickly."
• "The Streatham branch is always busy. This time, I was seen on time and did not have to wait ages."
• "My glasses were ready in 2 days. Really recommend going to this SpecSavers store."
• "Only had to wait a couple of days for them to be ready."