Address: 213 Station Rd, Harrow, HA1 2TP, United Kingdom
Phone: +447588405073
Rating: 3.7
based on 109 reviews.
Customer Service
Pros:
"Really happy with the service I always get."
"They have amazing service, the staff are always so lovely and welcoming & the results I receive are always 10/10, I’m never left disappointed."
"The staff are lovely and hard working."
"All staff are extremely friendly."
"I love this Nail salon. I have been coming for a while and the service they provide is amazing."
"Great service as always! Booked appointment but they managed to fix my nails which had gone blaa since covid!"
"Friendly staff. I had a pedicure with my boyfriend and it was very busy despite this, the man took his time and was very attentive."
Cons:
"He was rude & so was the lady at front there was no customer service at all!!!"
"The staff was so disrespectful i was very upset that while i was talking to her the staff turn her back on me and didn't even try resolve the issue."
"awful customer service which is a shame because there are some really nice staff who work here but the others let this place down and create a horrible experience."
"They really didn’t make me feel welcome, this will definitely be my last."
"Worst customer service."
"The receptionist is really rude!!!"
"Rude receptionist and staff."
Quality of Work
Pros:
"Always great experience to get mine and my best friends nails done here. Variety of colors is amazing and so many to choose from."
"Absolutely loved my nails - the gentleman who did them was careful, creative and took his time - couldn’t have asked for anything more."
"The overall service is good, the therapists are professional and perfectionist."
"Great products and services overall!"
"The service was absolutely professional and the set came out nicely."
"Excellent Service and Work performance!!! Highly recommend a Nail Professional Ken."
"The nail tech did her best to make them perfect and she was very friendly and helpful with tips for better care."
Cons:
"They are very rough with your hands and they keep cutting the wrong places on your finger to trim the cuticuls."
"i had the worst experience. My nails look Horrible and the lady was in such a rush that while doing my manicure she has given me a few cuts."
"she then applied the acrylic on top which were so thick and bumpy and so much got under the nail tips."
"Charged me £40 for a set that’s worth £25-£30, she didn’t file my nails properly, the nails were bent and there were bubbles on my nails."
"The man who did my nails cut me multiple times, didn't pay any attention to detail, he was constantly on his phone and gave me the quickest and worst manicure I have ever had."
"His application, his work was very messy, the acrylic is so thin & uneven."
"The nail tech did not ask how long i wanted my nails and she just cut them. Their filing skills were horrible and the acrylic was placed wrong, very bulky and bumpy."
Pricing and Transparency
Pros:
"They're not too bad for the price."
"No pain, no hustle. Quick and efficient. Not cheap though. You get what you pay for."
"And it was so much cheaper than the other place I had been!"
"They were quick, efficient and my nails feel healthy and look fab!"
Cons:
"I am so upset I have paid £40 for this set. I will never be going back here again."
"I Have been coming to five star nails for over 5 years, came back after the pandemic to get a fresh set had no problems but ever since then every time I go in there depending on who you speak to the prices for the exact same thing will change."
"The pricing also differs from person to person, none of them gave the same y for the service asked for."
"Charged £45 pound for gels with tips and when questioned they told me it was because they put shellac which I didn’t ask for and is a lie!"
"Also once over-charged me for removal of nails but then charged someone else a lower price for the same thing."
"I have never been charged £40 for pedicures they are overpriced but that is not the problem."
"all of a sudden the nails salons in harrow (probably owned by the same person) are adding very bazar additional charges - you have to pay an extra £5 for length - which is quite a rip off seeing as you get extensions FOR THE LENGTH!"
Professionalism and Staff Behavior
Pros:
"Nail technician Nat is beyond amazing, he never disappoints."
"I'm always coming back here because they're fast, friendly and efficient."
"My nail tech name is Ken and he was so attentive and caring when doing my mani/pedi."
"Ken is amazing with all the designs he does."
"Would highly recommend the salon. Definitely book in as they're always busy so although they take walk ins it'd be a long wait."