Eden Nails & Beauty Reviews Summary

Customer Service

Pros:

• "I would DEFINITELY recommend a wax with Mary at Eden Lakeside!"
• "Mary is exceptional!! I mean, honestly I'm latin and Im naturally hairy and Mary's technique was super quick, pain free, no faff!"
• "Mary and team were very welcoming and efficient."
• "In my experience the staff were very friendly and chatty."
• "Staff are lovely always checking if everything they do is okay and you are happy with their work."
• "Eden has the most friendliest staff and they are very professional."
• "Always happy with my nails. Kate, Daiva, and Ellie are all lovely technicians that take their time perfecting your nails."

Cons:

• "I had to ask a few times how long, how long......not once did she lift her head or acknowledge or anyone."
• "I met a very rude and nasty staff."
• "Experienced and witnessed various levels of rudeness recently."
• "The service here is awful, employees are unprofessional and rude."
• "Service was rude and unprofessional."
• "The manager was being mean to his colleagues."
• "The salon is run by such a rude, arrogant woman called Mary and her husband who have NO respect for their own staff let alone their clients."

Salon Cleanliness and Hygiene

Pros:

• "I am happy with the sns service I received."

Cons:

• "The tools they used were not properly cleaned nor sterilized meaning they were unsanitary as they were used on previous customers."
• "Use a terrible method to remove nails, which have ruined my nails."
• "So unhygienic."
• "This is the most unprofessional nailsalon I have ever been to."
• "This nail place is the worst experience of my life i lost my big toe nail due to the staff not cleaning the equipment."

Quality of Nail Services

Pros:

• "I came in for my nails to be infilled ready for xmas , I literally showed them the colour of my toes and asked them to match the colour which they did perfectly with ease!"
• "Just had my SNS extensions done by Ellie and she did a wonderful job of my Christmas glittery nails."
• "Always get SNS nails done here both with and without tips, they always last a long time and I have no problems."
• "I usually get my nails done at Eden and they are done beautifully."
• "I love the fact that they can replicate any nail design from a picture."
• "The result I was happy with and he would ask if it was ok to get my opinion as he was happy to change things."
• "Quin done my nails with so much dedication. I absolutely love her work."

Cons:

• "Worst nails ive ever had done. Would not recommend."
• "Complete RIP off if you want gel nails on your natural nails with glitter they charge £30 quid for a botch job."
• "My nails were stuck on wonky, filed badly and painted bad and full set of acrylics fell of in a week."
• "The gel nails are in terrible condition and are already lifting up after just 3 days on my finger nails !!"
• "The nails were not straight and had wonky edges to them, the shape was incorrect."
• "When I got in the job was rushed, my white tips were not even, air bubbles in the varnish. Just no attention to detail."
• "My nails have gone all bubbly didn't she didn't even take all the dead skin around my nails off."