Address: 77-78 St Martin's Ln, London, WC2N 4AA, United Kingdom
Phone: +442079325213
Rating: 4.0
based on 138 reviews.
Staff Service
Pros:
"Tanita was absolutely wonderful."
"Viktor is very kind and always has a smile on his face even at the end of a hard day."
"Love the ethics of the brand, the cheerful hard working staff."
"They have around 8 staff members behind the counter ALWAYS with a smile."
"Staff are friendly and welcoming too."
"The staff are pretty nice and efficient."
"The staff are so friendly and cities and make you feel so welcome."
Cons:
"Rude staffs, forgot customer order then lie that they called many times."
"Extremely rude team, not a smile, angry."
"Another disastrous order, it keeps happening more often now ruining my Pret experience."
"Very poor service today unfortunately from the gentleman at the till. Rude and dismissive."
"The man who served me was super RUDE."
"Horrible attitude from this staff member."
"She gave me the worst attitude ever!"
Food Quality
Pros:
"The red Thai chicken and veg soup with the rustic roll is the best I have tasted."
"The food is always nice and fresh."
"Pret serves organic, free-range food."
"Food is always good in Pret, a lot of choices."
"The food is great, the drinks are great, the use of organic ingredients.. fantastic."
"The food is outstanding with such a wide range of vegetarian and non vegetarian food."
"The food is awesome and freshly made every day."
Cons:
"The salad was really small, no pistachio at all, like 1 piece of chicken, 3 cherry tomatoes... Even the dressing was half empty."
"So sad now though, they don't serve that sandwich anymore and my love for Pret has dropped slightly, they don't serve my favourite sandwich for some reason!!!!"
"The soups have become somewhat flavourless, the menu hardly ever changes."
"Food was dried out from being on the shelf too long."
"I bought a chicken and caesar bacon baguette and it was a very disappointing lunch."
"The sandwiches include too much greenery / rabbit food."
"Egg and Mayo sandwich charged for as Salmon sandwich (twice as much) no apology whatsoever at the till from the MANAGER."
Cleanliness
Pros:
"It was tidy and the staff were very nice."
"Good service nice selection... the rest of the place was spotless."
"The shop was surprisingly tidy and clean, i mean with that amount of people it could've been way worse."
"Generally clean and well maintained otherwise."
Cons:
"Also toilets are never working?"
"I have been getting a coffee here most mornings and it’s always filthy."
"Usual range of Pret food and drink. BUT nobody was looking after the tables and the coffee machines were filthy."
"The tables were broken and hadn’t been wiped down."
"There are dirty trays and left-over food on all the tables and counters."
"Dirty and sticky tables."
"So many staff but no one there to wipe the table as the whole place was full of used trash."
Facilities
Pros:
"Multiple locations, easy to find, delightful service and some of the locations are also just lovely to sit down and have some coffee."
"This pret has seating area but is often very busy."
"Wide selection of drinks and fresh food available here."
"Spacious and fast service."
Cons:
"Only 1 toilet and it's busy so big queue, and it was grim."
"Because of the location this place is always almost standing room only."
"The whole set up is wrong - no queueing system for paying or collecting coffees."
"They lock the toilets so that they don’t have to clean them but it’s not fair to paying customers."
"Waited a long time to find seating, got a table with stools in front of the double doors and an ice cold draft kept coming in."
"Nearly all the seating is uncomfortable, no backs to the chairs, they're stools."
"The location is always busy and rather noisy."
Service Efficiency
Pros:
"Although the queues tend to grow long sometimes I have never waited more than a minute or two."
"Always exceptional service."
"The staff are brilliant - super friendly and helpful, especially when its so hectic in the morning."
"The level of personalization of customer service in pret is insane.. In a good way."
"We often visit this branch in the evening, the staff are so friendly and helpful."
Cons:
"There were not any queue line or sight, the staff took ages to inform the customers where to stand at."
"First of all it is ridiculous that I had to wait 13 minutes to get 2 smoothies."
"So Slow service…3 Staff taking orders and only 1 making coffee."
"The coffee order took a bit of faffing and time."
"Massive queue, only 2 staff on checkout at lunch."
"Staff seem uninterested in serving customers and pay no attention to the queue."
"Shocking service today from a gentleman today at 4:30 in this pret."