Pret A Manger Reviews Summary

Customer Service

Pros:

• "Very friendly and superb customer service, in particular the Italian lady from Trieste who served me who also offered me a coffee."
• "Service with a smile and barely any wait for the coffee, I got my coffees within 3 minutes of ordering!"
• "Such lovely service in London and totally unexpected."
• "Very friendly, efficient and warm staff."
• "The staff is so lovely! We had a great little banter about turmeric latte."
• "The staff are wonderful and provide such excellent service it is a welcoming thought in the early hours of the morning."
• "The staff here are awesome!! 10 stars and more for the piping hot English Breakfast tea"

Cons:

• "It takes a lot for a Pret to deserve a truly bad review, but on two occasions now this branch seems to be a mess of mismanagement and forgotten orders."
• "Worst pret ever. I told staff that I have to run for the train after waited for sooooo long, they laughed at me and said 'but you have to wait! Hahaha' I just left. Paid for nothing. staff are very very rude there."
• "Appaling service! Website and the store’s own SIGN say they open at 7, at 7:30 a man comes out and says sorry, we MIGHT open at 8!"
• "Their service is so slow, stuffs are not really friendly."
• "Rudest staff going. Some clueless butch looking thing serving, well I say serving, mainly just standing there…"
• "Very rude and nasty service."
• "Extremely rude customer service on more than one occasion."

Cleanliness

Pros:

• "The shop was clean and clear of rubbish."
• "Pleasant interior, the place is being kept clean."
• "Clean and tidy toilets."

Cons:

• "Dirty benches to sit at, crumbs and previous customers' mess."
• "The place was very dirty. No member of staff offered to help me with my tray upstairs as I'm wearing a prosthetic boot at the moment and the tables downstairs were already occupied."
• "Very dirty. We asked to the young lady, i supposed the manager, to clean the only one table they have and she said that is coming a person that after 15 minutes cames with a piece of paper without antibacterial spray."
• "I went upstairs and most of the tables are dirty, no one collects anything for more than 40min I am here... terrible"
• "Venue was ok, food was good, service was good, but toilets were horrible!! Water all over the floor, the loo roll was wet, and the lights are a nasty blue do you can't see properly (probably trying to cover the fact the toilets are filthy!)"

Food Quality

Pros:

• "Wrap and sandwich were fresh, full of filling and very tasty."
• "Food is really good here, and the salads are delicious (especially Chief's Italian Salad !) and fruits salads are to die for !"
• "We came here on vacation while visiting London and liked it a lot. Lots of variety for hot and cold sandwiches."
• "Delicious green tea with peach, and the spicy chicken wrap brought some childhood memories back with how amazingly fresh the red pepper inside it was."
• "Food and drink is just perfect!"
• "Tuna/cucumber baguette was really good."
• "Pret fans will know their food and drink is always top quality (you get what you pay for!)."

Cons:

• "The food was okay but the price was kind of high compared to its quality in our opinion."
• "Insipid coffee and no crema."
• "Sold me 2 cups of coffee, which I was looking forward to sitting and drinking in this cafe. Got a Hafe filled cup tasted horrible 😞."
• "the latte was not all that hot, and the Almond Croissant not that good."
• "Blueberry muffin was moist but unfortunately the centre was pretty much empty."

Service Efficiency

Pros:

• "Always amazed at how smooth the service is up here at one of the busiest places in Waterloo."
• "That's the place for my morning coffee and props to the baristas because the service is fast."
• "It’s easy to find and easy to run to your train, and with your coffee for the journey."
• "the friendly staff get everybody served in no time at all"
• "Every time I visit, staff are impeccably happy and trying their best to work all orders."

Cons:

• "They take order after order and ask people to gather round in an absolute mess, forgetting orders on a daily basis."
• "An absolute shambles, finally got my flat white after asking three times as people who came after me got their drinks."
• "Beware - they get completely overwhelmed in the morning rush."
• "Waited almost 10 minutes for a matcha latte and was not even during peak time, matcha powder not mixed well do what I get more like plain milk."
• "Poorly managed staff work flow, 8 people taking orders, 1 person making coffee."
• "Absolutely terrible with timing. One of the worst Prets that I have been to."
• "The worst pret in town, limited selection of products, one staff serving, long waiting time."

Ambiance

Pros:

• "This is one of my favourite Prets in London - purely for the spacious upstairs seating area."
• "Good spacious place with a clear overview to the river Thames."
• "A typical Pret’s but what makes this one a bit better is the large seating area upstairs."
• "The facilities are very comfortable and the place is clean."

Cons:

• "The only down side is very noisy fridges and terrible loud music which could reduce the rating by another star but not today."
• "Ahh I love pret and the staff here are very hardworking - but this branch has an excruciatingly cramped setup which results in a really rowdy and unpleasant atmosphere."
• "People standing around waiting for their coffees to be shouted out loud."
• "It's smaller than the other one, with little room to browse the food without getting mixed up in the queue, and very limited seating."
• "The place is a mess, no system at all with everyone running around like headless chickens."
• "What a depressing experience this place is."
• "You can't miss it, right in the middle of Waterloo. But paradoxically not that accessible, big flight of steps to get in."