Address: 4-5 Burrell St, London, SE1 0UN, United Kingdom
Phone: +442071886666
Rating: 3.1
based on 184 reviews.
Appointment System
Pros:
"I managed to get an appointment the same day."
"I arrived in front of the clinic 45 minutes before opening which gave me the second spot in the queue."
"I came at 12:30 for an appointment, there was a small queue but the receptionists were moving people quickly."
"Very pleasantly surprised arrived at 08.00 as a walk in got an appointment for 9.10."
"I managed to book a same-day, walk-in appointment today at the clinic."
"Got my appointment set for 1.30 pm."
"I’d pre-booked my appointment slot online."
"Booked my appointment last minute via zesty website... quick and efficient."
Cons:
"The horrible customer service that I received from the reception who just ignored everything I say."
"Upon the arrival people outside were told that there are only 15 slots available."
"First I was sent away that their computer system broke down."
"Showed up a bit late on Tuesday. Had to come back the next day."
"People can be seen waiting 45mins before opening and still turned away."
"Waited 45 mins in the queue, pouring down with rain, when the doors open, they announced they are fully booked."
"Having to wait 40 mins for a walk-in appointment after getting there straight away at opening."
"Waited over an hour in the cold till I was in pain."
"With the symptoms you can’t make appointment more than one week."
"I have booked appointment online, arrived and have been seated in waiting room for about 40 min... Appointment itself wasn’t longer than 5 min and I was sent off despite fact that I needed treatment."
"Staff are extremely unhelpful, went to the walk in on Saturday to be told that there were no more appointments."
Staff and Customer Service
Pros:
"All staff both medical and administrative were fantastic - really nice clinic and people working there."
"The staff are extraordinary, truly caring, and so attentive."
"The nurses are very helpful on the brighter side."
"The staff were lovely and I got what I needed from the visit."
"The staff - they're always like beacons of hope!"
"Friendly staff, very good doctor, who took her time to listen and didn't seem in a rush at all."
"Most of the staff at Burrell st sexual health clinic working there are professional with good personality."
"Esther who examined me today was really helpful, she explained everything in detail and made me feel at ease."
"They take pride in their profession and are extensively knowledgeable, caring and attentive."
"Dr. Wing Lee was extremely courteous and considerate."
"Mathias who I saw was really helpful on everything I wanted to know and very thorough."
"Isata, who was so caring and understanding, and made the appointment a very pleasant experience."
"Had an incredible kind nurse called Aishling."
Cons:
"Maybe it's the staff who are looking for a fight?"
"There is a woman with blonde or grey hair that is rude and has shoulder-length hair."
"The receptionist named Sade isn't the most helpful and can be quite condescending."
"The receptionist who asked me if I had symptoms was quite rude."
"Extremely rude receptionist - would not even let me finish my sentences."
"The calling center just drop the call."
"The receptionist was very rude."
"These receptionist are just vile - so unfriendly."
Facilities and Environment
Pros:
"The clinic is also very clean and no five to six hour or days waiting times."
"The place is immaculate."
"It has state-of-the-art facilities."
"The place is clean and they discussed everything in detail and made me feel very comfortable and safe."
"The clinic is very Modern and clean. Theres music in The waiting room which is very calming."
"Impressed by the facilities, modern and colourful. Plenty of room in the waiting area."
Cons:
"The clinic has mobile sculptures of Disease floating... Hanging over your head. Interesting choice."
"I was actually sat in the waiting area for 50 minutes before they called me in."
"The waiting room was surprisingly quite messy."
Accessibility and Convenience
Pros:
"Not far from Southwark tube station and, if you have time after, there are plenty of nice places for a drink or food around :)"
"For anyone wondering if there is parking, there are quite a few pay by phone parking spots available."
"The sms confirmations with the time and full address of your appointment are really helpful."
"Great to have direct numbers to clinics and staff who answer the phone."
"They were lovely, they checked me, they gave treatment."
Cons:
"It's bad enough they closed the St Thomas hospital clinic and the Spa clinic."
"It's 2023 and you can’t book anything through the website directly, it’s insane."
"The phone line is also a disaster, either engaged or just rings out."
"You have to pick up meds at Guys which is a 15 minute walk away."
"First visit, I was told to wait in the lobby - waited 2 hours and was then sent home because the doctor was finishing up for the day."
Healthcare and Treatment
Pros:
"Made an appointment for a procedure, was later in the day so was a bit late in to start, but the doctors were super nice."
"I went without an appointment, Monday 10:30 in the morning, I filled out a form and at 12:50 they treated me excellently."
"Irene took her time with me was patient and delicate. She understood I was scared and listened to me."
Cons:
"Terrible experience. Called, phone line tells you to book online. Go online, tells you to use phone line."
Overall Impressions
Pros:
"Honestly this place is great, it’s completely first come first served."
"I called them in tier 4 during Christmas and I was waiting on the phone less than 5 minutes, they gave me an appointment for the following day."
"I would recommend!"
"Honestly great experience."
"I will de def be going back!"
"This clinic is a life saver!"
"Some of the staff are really good and professional."
Cons:
"Another thing to expect is a lot of time waiting."
"This place is an absolute disgrace."
"Awful AVOID AT ALL COSTS. Total waste of time and most unhelpful staff."
"It is an absolute disgrace to the medical profession."