Archie's - Liverpool Reviews Summary

Service

Pros:

• "Staff took care of all of our needs and provided us with an exceptional service."
• "Add to this the friendly staff who are unphased by the madness that pub closing time brings to the street outside is always a joy."
• "Staff were very friendly and efficient, even with a very busy shop."
• "Mica and Shanon provided best service and they know EVERYTHING about Archie’s menu items!"
• "We were received our food without much wait and all staff and pupils thought it was delicious."
• "I'm a regular customer here and always get outstanding customer service from the lovely black girl with the cute smile."
• "Staff were very friendly."

Cons:

• "We didn’t have very good service due to the staff being rude & getting our orders wrong twice."
• "Sloppy experience. Staff had no hussle, staff hygiene was poor."
• "The staff messed up my order."
• "Slow service looks like they do only 1 order at a time."
• "These staff need better training and please do hire some better people as the way we were treated was just so bad, I cannot even begin to understand it."
• "Lady at the front with dread locks was not bothered at all that we had been waiting for sooooo long for our food."
• "Absolutely appalling service, when I ask them to get mayo and ketchup They behave rude."

Food Quality

Pros:

• "Doesn't really matter what you select on the menu, it always seems to be amazing."
• "The curly fries were good."
• "Juicy burgers and crispy fries which we really enjoyed."
• "Every item you order on the menu is delicious, I don’t understand how they do it."
• "The Waffles were absolutely FABULOUS!!!"
• "The wings are seasoned with a spicy seasoning and done just right, with the skin a bit crispy and the meat juicy which makes for a heavenly delight."
• "The beef burgers are quite nice."

Cons:

• "The Good burger patties were very dry and the milkshake consistency was watery."
• "Food was salty (it was 4 of us so it's beyond individual preferences)."
• "Crinkle chips were hard, no peri salt like I requested and payed for."
• "Considering the food is not cheap I expected it to taste lovely. It didn't."
• "Burger stunk of mould, tasted just as bad, fries were cold."
• "The hot cheese chips tasted like vomit and the burger was described as tasting like tinned beef burgers."
• "The meal was bland, soggy, and overall mush."

Delivery & Wait Time

Pros:

• "Fast, reliable, and tasty burgers here."
• "Ordered 3 times last week, all good and delivery not an issue."
• "However, the food turned up very warm and the packaging is nicely done."

Cons:

• "No positive comments regarding delivery service were found."
• "i had to wait nearly a hour with nowhere to sit just waiting for food to come."
• "After enduring a 22-minute wait, I went downstairs to inquire about my order's status."
• "Our food arrived 1 hour and 45 minutes after ordering, on a pushbike."
• "Never order uber eats from here. They are always late and treat the drivers awfully."
• "Food took a long time to arrive and they forgot our drinks, we had to go and remind them."
• "We waited for almost 1hr 20mins they just kept uping the time for them just to cancel on us."

Price & Value

Pros:

• "Good job there was a promotion on with £10 off otherwise would of cost £30."
• "A fiver seems a lot for a waffle but the size of it with all the toppings too, wow it was practically a meal in itself."

Cons:

• "They are charging roughly double compared to McDonald's across the road."
• "Not exactly fast food prices."
• "The food is pretty costly but that's what you expect from a gourmet burger place."
• "All of it came to nearly £30 with delivery - really disappointed."
• "Milkshakes are overpriced for the size you get."
• "Kind of overpriced for what it is, service wasn't great, place is a bit out dated and disorderly."
• "Food arrived freezing cold, overcharged me on just 2 burgers."

Cleanliness & Atmosphere

Pros:

• "Restaurant is clean and tidy."
• "Enjoyed my food and I liked the atmosphere of Archies, the decor makes it a very welcoming place."
• "Decor is very lovely."
• "The place was clean."

Cons:

• "Sitting upstairs after walking up the stickiest dirtiest stairs I've ever seen in a food place."
• "The womens toilet was out of use, and only one toilet available for men and women."
• "Toilets were a mess and let the overall perception of the place down."
• "Every table was lying dirty with rubbish all over."
• "The restaurant is very dirty, tables not cleaned after customers."
• "All the tables were dirty and the It smell sooo bad y was going to throw Up."
• "Went upstairs and the stairs were filthy and the handrail greasy."