Cambridge Nails & Spa Reviews Summary

Customer Service

Pros:

• "As soon as you enter, you are warmly greeted, and the energy and vibe are simply fantastic."
• "They're incredibly fast, enjoyable to talk to and can typically squeeze me in on short notice when I call."
• "Cambridge Nails is always incredibly accommodating when it comes to my schedule."
• "The girl who did my nails was very friendly and very quick."
• "They are very friendly and helpful. A+"
• "Staff are talented and respectful."
• "The staff here were friendly and so helpful."

Cons:

• "the lady ignored me while looking at me"
• "I just left as I felt ignore went I pointed out issues."
• "The experience would have been much better if the person doing my nails didnt blatantly talk about me to his colleague in his language."
• "She was incredibly rude throughout the session."
• "The woman doing them was very rude, kept pointing out my nails are too short, wouldn’t help advise me on colours."
• "The guy that did my nails was being very ignorant and aggressive from the beginning."
• "The lady who did my naills was very rude! I was very shocked by her racist attitude towards me."

Hygiene and Cleanliness

Pros:

• "Everything in this salon was neatly organised."
• "Really nice place! Clean and relaxed environment."
• "Lovely place nice and clean"
• "They environment is always clean and I honestly do not have a bad word to say!"

Cons:

• "They don’t bother to clean after each customer again they should use antibacterial spray to wipe table and chair down."
• "The standard of hygiene leaves a lot to be desired."
• "To start with they use same tools on every customer (other salons open new sanitised set when you sit at the table)."
• "hygiene is horrendous"
• "The salon was very dusty, electric buffers look rusty and dirty."
• "Bad Hygiene in there also, do not clean the appliances they use on hundreds of people including nail files."
• "The place and machines are not very tidy."

Quality of Service

Pros:

• "Best nail place in Cambridge, they are always amazing with my nails."
• "provide good quality nails where each nail technician takes time file the nail and make sure your nails are perfect!"
• "All of the manicurists here were experienced professionals as they could do any kind of nail design, from easy to difficult ones."
• "Their work is truly exceptional, and I absolutely love coming here."
• "The man who got my nails was really skillful as he completed all the things so fast but super beautifully and detailedly."
• "My nails always turn out nice."
• "The result is so much over than my expectation!"