Fat Hippo Durham Reviews Summary

Atmosphere & Decor

Pros:

• "The atmosphere was really nice inside, with a good selection of music and making you feel cozy."
• "What an amazing place, the building full of charm, retaining much of its original features."
• "Another date night here, amazing food and had an incredible view from the window seat overlooking parts of Durham, perfect setting."
• "Nice atmosphere too. Lots of young people enjoying themselves."
• "From the outside it didn’t look busy but inside the atmosphere was buzzing and everyone was so accommodating."
• "The inside is warm, authentic and calming."
• "Such a lovely relaxed happy environment with good nice pleasant humans."

Cons:

• "When entered the place, it was like a heatwave. Extremely warm!"
• "However, it was a bit cold inside though, so we had to keep on our coats."
• "Sat downstairs near the door which was never closed so it was uncomfortably cold, I actually kept my coat on throughout the meal which isn't ideal."
• "The upstairs of the restaurant had no atmosphere and the general service was pretty poor."
• "Half way through there was a cold draft and strong smell of smoke which seemed to be as if someone was smoking out of a back door in the kitchen."

Service

Pros:

• "The staff were friendly and prompt."
• "Service was warm, genuine and efficient."
• "The service is great, not only are they friendly but also really quick in bringing the drinks and food."
• "Staff really friendly, great and quick service."
• "Staff were attentive and friendly and we had a great time."
• "The service was fast and staff were attentive."
• "Staff friendly, efficient, knowledge of food good."

Cons:

• "Food was nice but service was really disappointing."
• "The staff was so rude-toned."
• "We all wanted another beer, staff ignored us."
• "Took over 20 minutes after drinks to order food."
• "We had to remind our server that we'd like to order in the first place after waiting for 20 mins to be asked."
• "I have to point out this waitress, first time we ignored it, now second occasion I have been served by her and she seriously needs to work on her Customer service skills."
• "Sat waiting for ages with all the servers ignoring our table."

Food Quality

Pros:

• "Simply amazing burgers."
• "Delicious food. I desperately wanted to try several of their burgers."
• "The burger was succulent and juicy cooked to perfection and the free side of tater tots finished the meal off perfectly 🤤"
• "The chicken fingers were succulent and chunky and the burgers were exceptional."
• "The burger was incredible. Easily the best burger I have ever eaten in my life."
• "No exaggeration, one of the best burgers I've ever had."
• "Best chicken I’ve tasted in a long time."

Cons:

• "Food was okay but for the price, it should be better."
• "The food came out luke warm, will not be going again."
• "Its waaaaaay over priced and will not be going there Again."
• "The chicken was horrible. So greasy, horrible quality chicken thigh, had a smell to it."
• "Ordered the Fat Hippo burger and got some basic flat burger with just cheese, ketchup and gherkins on."
• "The biggest disappointment was the fried pickles."
• "The chicken did taste great though."