"5 star service from helpful knowledgeable staff, and the freedom to browse at my leisure."
"Incredibly friendly and knowledgeable staff who listen, don't try to sell-up and offer constructive advice and help."
"Absolutely incredible service!"
"The young ladies at the counter were so helpful even though we mistakenly asked for the wrong thing."
"Staff are always friendly and helpful."
"Excellent staff in most all departments and excellent guitar workshop."
"Staff were incredibly patient and helpful when going through the various guitars available!"
Cons:
"Though again the communication surrounding this was poor."
"Communication was once again terrible, leading to us unfortunately not being able to get the required lessons."
"A guy in the guitar department made me feel stupid and I ended up leaving without any advice to further my problem."
"Slow and basic till manner needing some work."
"They don't let you know if they hold back/delay your shipment, customer service is quick but thin."
"Waited a while for assistance while 3 workers ignored us & stood around a computer/ checkout (without any other customers)."
"The guy who valued a guitar I wanted to trade in was unfortunately very rude and surprisingly unknowledgable about American parlour guitars."
Product Range and Store Layout
Pros:
"This store is spacious and houses a wide variety of musical instruments at competitive prices."
"A very well kitted out music store from beginner to pro."
"Shop has a wonderful selection of musical instruments, equipment and accessories."
"So much choice in every department."
"each section of the store perfectly laid out and displayed demo instruments switched on and ready to try out."
"A wide range of instruments in a spacious setting with plenty of demo rooms."
"Superb musical instrument store. But not just musical instruments, mixing desks and everything you need including music manuscripts and books for all types of instruments."
Cons:
"Majority of these items on display have been sold."
"A large guitar showroom with very little choice."
"Its got stuff you need but staff are barely helpful."
"No one really around to ask questions with distant approach."
"Prices also not that competitive even considering they are operating online and have an adjoining warehouse."
"The equipment is getting very tired and is certainly in need of a refresh."
"Overpriced and a lot of too small rooms to a fit a reasonable sized band or equipment."
Additional Facilities
Pros:
"The cafe always makes the visit worthwhile."
"Not only do they stock a truly impressive selection of music gear, they also have a cafe and practice room facility now."
"They do also have recording studios and rehearsal rooms."
"It's a friendly music superstore with cafe, practice rooms and recording studio as well."
"A nice little cafe on site too as well as the rehearsal and recording studios make this a dream for local musicians."
"Nice cafe and toilet facilities, perfect when planning on an extended visit."
"They even have a cafe there which rounds off a pleasurable visit."
Cons:
"Cafe is awful too- old dodgy food (microwaved) that'll make you feel sick and have a bad stomach. Dirty tea cups etc."
"Nice place but area where there are lessons is cold. In the evening waiting area/caffe is as cold as outside and horrible wind/draft because there is a big sliding door and the door is always open."
"Weird staff too & rude and unhelpful especially in the cafe part/office."
"Disappointed! We booked upstairs stage rehearsal, travelled 2 hours to get there. It took about an hour to sort p.a./backline/lights etc."