Grand Sapphire Banqueting & Hotel Reviews Summary

Hotel Facilities

Pros:

• "The Grand Sapphire Hotel & Banqueting London is a 4-star hotel located in Croydon, Greater London."
• "The hotel has a number of facilities, including a bar, restaurant, fitness center, and sauna."
• "Most rooms have a fridge, and there's always ice buckets available if they don't."
• "The rooms are spacious and clean, and all rooms have a flat-screen TV, tea and coffee making facilities, and free Wi-Fi."
• "Free car park for guests."
• "Wheelchair accessible, free parking in the car park and you can park free on the side road."
• "Completely wheelchair accessible except a 2 inch step at the entrance."

Cons:

• "The standard double rooms are definitely compacted."
• "The only downside is its in an industrial estate."
• "Location is a bit out of the way."
• "The only other gripe I would say is the parking for hotel guests is the same as parking for event guests - it's quite a walk from the main hotel to the carpark."
• "There is an issue with parking, when there is a wedding on people double park all down the street and the car park is overflowing."
• "As a disabled person with a blue badge I had to leave my car on double yellows and move it every 2.5 hrs."
• "Had to park up the road since the car parks tiny."

Room Quality

Pros:

• "Rooms were clean and spacious, overall an amazing place and we will definitely be returning."
• "Room was spacious, clean and well presented."
• "The rooms are nice and the fact that the AC exists makes it that much nicer in the heat."
• "The room was a good size and clean."
• "Rooms are always clean, tidy and fresh. Beds are comfortable."
• "Great room with all 5* facilities and Ac is working and bed and pillows are very comfy."
• "The rooms are so beautiful, we stayed in the executive suite as it was mine and my partners first time away together."

Cons:

• "Rooms were basic at best and need modernising."
• "Fixtures could so with updating as they're all a bit tired, especially in the bathroom."
• "The bed was uncomfortable and the bathroom had a buzzing sound."
• "The room was disgusting. A toenail clipping on the fridge, dried contact lens on the floor, it was grubby to say the least."
• "The bedding was bad... there were holes and rips, the sheets didn't fit."
• "No USB charging ports we didn't have a plug as phones don't come with plugs anymore."
• "Air con in the room didn’t work properly."

Customer Service

Pros:

• "Just want to mention the exceptional service by Martyna!!"
• "Staff were amazing, especially the security guard we first met as we checked in later on in the evening."
• "The staff were very helpful- from the lovely receptionist (Jess) to the Sales team and also the guys in the kitchen."
• "Staff are friendly, welcoming and helpful."
• "The staff is extremely polite and hospitable."
• "Staffs were excellent, very helpful and friendly."
• "Front desk staff is extremely friendly, efficient, pleasant and incredibly helpful."

Cons:

• "We dealt with zunaira, who overall was good but not very accommodating."
• "The security guards were extremely rude and unhelpful."
• "The managers were shouting at us, called us all sort of names."
• "The staff themselves didn't know about any allergies except one out of the 20 that were on duty which I was quite alarmed with."
• "The staff were very horrible they were so rude to us."
• "Staff at reception have a no give a poop attitude, difficult to communicate with."
• "Staff members aren't that helpful. Slightly obnoxious and uninterested at times."

Food Quality

Pros:

• "The service and food was phenomenal."
• "The food was top class and enjoyed and complemented by everyone."
• "The 3 course meal was one of the best I have eaten in any wedding I've ever been to especially the lamb korma and Afgan chicken was exquisite."
• "The food on the day was nothing short but perfect and tasted exactly as promised."
• "The food was excellent."
• "The food is absolutely delicious."
• "All the meals were super delicious. Not a single person raised concerns about the food quality."

Cons:

• "9 small tough mutton chops. Greasy fried masala fish, powdered chicken tikka boti looked straight out of a rationale oven."
• "All bones and tasteless sauce. 1 small basket of quartered Naans cold and old between 10 of us."
• "Was definitely not impressed with the food which u could order to eat in the room."
• "Breakfast buffet is a half-hearted affair at best."
• "Taste was terrible and too much spicy."
• "The only thing I don’t like is the food which was serve by the Spice Village."
• "The food was old and microwaved."

Event Management

Pros:

• "It's a place you won't regret using for a party."
• "The venue was perfect and the team provided the most stunning backdrop to meet our needs."
• "Mr. Jalal Khan headed the arrangements very well and catered to all our needs."
• "Management was always on hand when needed and made sure everything was running smoothly through out the events."
• "Thank you to Jalal for being a lovely event manager."
• "The service at the wedding was brilliant including the setup."
• "The entire team were very professional and willing to go that extra mile from the very start."

Cons:

• "Despite having booked months before, Grand Sapphire ruined our religious event by not informing us beforehand of the outrageously loud Mehndi party booked next door to us."
• "It is very very disorganised."
• "Not enough food stands of variety or range - a great shame and a missed opportunity by the organisers."
• "Booking multiple events (specially one that involves loud music) at the same venue without proper sound proofing is deplorable."
• "The partition was abismal and the blaring DJ music from next door was disrespectful and embarrassing for our formal religious event."
• "Food serving duration after every course was very long and staff was not cooperative."
• "Hosted an event at the Grand Sapphire recently. Was an incredibly tiresome experience, exacerbated by the quite frankly subpar support and customer service received by team."