JAMAYA Solihull Reviews Summary

Customer Service

Pros:

• "The customer service here was really good and friendly."
• "The staff is pleasant and welcoming."
• "The service has always been great, staff are friendly and pleasant."
• "Shaunah was so lovely after our meal taking the time to speak to us all and ask us what we'd eaten and what we thought of the food."
• "I was flying from Birmingham airport and needed somewhere to eat quickly so googled Caribbean food and came across this place. The food was lovely and come out quickly."
• "I rarely put reviews but I just wanted to say how lovely and kind everyone at Jamaya Solihull was, their customer services is honestly so genuine."

Cons:

• "The service at Jamaya falls short of expectations. The staff appears overwhelmed and disorganized, resulting in slow and inattentive service."
• "The service in the restaurant was lacking, sticky tables and even though we went when it wasn’t busy service wasn’t good."
• "Unfortunately the service was quite bad. Our table was very sticky and wobbly and I had to ask multiple times for someone to give it a wipe."
• "Waited over for an hour for our food so made us miss our reservation afterwards."
• "Staff were friendly enough but service was extremely slow."
• "We had pre-booked and waited over an hour for our food and almost 45 minutes for drinks."

Food Quality

Pros:

• "We ordered the chicken wing and 4 side platter. The festivals here were hands down some of the best festivals I’ve ever had."
• "The food is much better compared to the old Nandos across the corridor. The size of chicken is big and the prices are reasonable."
• "Jamaya is a Jamaican restaurant that delivers an exceptional culinary experience through its mouthwatering fried chicken and delectable festival."
• "The food itself was very good, I enjoyed the plantain wrap immensely more than the old jackfruit option."
• "First try and will return! Surprisingly good. Real charcoal grilled half chicken, crispy fried chicken wings and the buffalo chicken wings are well prepared."

Cons:

• "The chicken tenders were not so tender though and the strawberry daiquiri hardly tasted of any alcohol."
• "My recent visit to Jamaya to treat myself with the previously yummy experience of their Wings, turned out to be not as good as I did the first time."
• "Unfortunately the hottest level of spice was super mild, and the flavour of the jerk suffered."
• "The food, wow, so flavourful, the festivals... the best festivals I have ever had, hands down. When we go, we usually order the wings, festivals, fries and boneless tenders, the tenders can vary in size, one time we went and they were huge, the next they were tiny."
• "The food was lovely and come out quickly. (which is not the usual for Caribbean restaurants) I would definitely recommend and sad that there is not one of these closer to home as I'd be a frequent visitor. (I'm based in London)"

Ambiance and Atmosphere

Pros:

• "The vibrant ambiance, adorned with colorful Caribbean decor and reggae music, transports diners to the heart of the Caribbean."
• "Great atmosphere, through no fault of the waitstaff food took a while to come out."
• "The atmospherics, ambience lights set a lovely mood for my mum's 60th birthday."
• "Jamaya's much better and more reasonable in my opinion. We had the rasta power vegan stew and jam chicken and rice, which was some of the best fried chicken I've ever had. The frozen cocktails are also nice and generously sized."

Cons:

• "Jamaya offers amazing fried chicken and festival in a vibrant Caribbean setting. While the lackluster service is a drawback, the delicious food and lively ambiance make it worth a visit."
• "I visited Jamaya during lunchtime and the service was dismal. The staff, who seemed more concerned with taking drink orders, were unwelcoming and had no organization in place for seating the growing line of impatient customers."
• "The staff were nice food sounded good but was a little disappointing."