Caddy Windows Reviews Summary

Customer Service

Pros:

• "Honest, attentive, and lovely team who clearly take pride in their work."
• "The service received and quality of the windows was excellent."
• "Service right from beginning to end is friendly and efficient."
• "We were impressed with the clear and timely communication and all regular updates about our order."
• "Excellent communications and a very professional approach."
• "Fantastic communication always."
• "Everyone involved was friendly, accommodating and professional."

Cons:

• "If you choose to use this company I would advise that you draft your own Ts and Cs for them to sign in order to guarantee their work."
• "There is no lack of urgency to deal with issues once they have taken your money and the customer service is poor at best."
• "Not sure where all the good reviews come from."
• "So many basic errors, no quality assurance, and no apology from anyone ever."
• "I have contacted customer service a number of times and nothing gets done."
• "Sadly they did not send the quotation they promised, so we have taken our business elsewhere."
• "Customer service not so good."

Installation Quality

Pros:

• "Craig and Scott were brilliant with the installation. Punctual, friendly, hard working and did an immaculate job."
• "The fitter cleaned up after himself and took away our old patio doors."
• "The finished job was carried out to a high standard by someone who obviously took pride in their work."
• "The fitters were extremely professional and tidy."
• "Craig did an excellent job of fitting our front door it looks amazing thank you Craig you definitely take pride in your work."
• "The installation team were very friendly and professional."
• "A great job done by two friendly and professional lads."

Cons:

• "Fitting experience horrific!"
• "There were scratches to some panes of glass end caps missing off window sills."
• "Damage caused to our wood bedroom floor."
• "Gaps left under the windows themselves where you can see daylight."
• "Good windows badly fitted, then rectified. No compensation."
• "The finish on the outside was also terrible."
• "The two fitters showed an unbelievable level of incompetency."

Product Quality

Pros:

• "I am sooooo pleased with these windows, the fitters were courteous and tidy, no mess at all, and the windows are really superb.... highly recommend this company."
• "The windows and door are fantastic quality."
• "Super windows, guys excellent, couldn't be more helpful."
• "Our new windows are very high quality."
• "Our windows look great and are even better than what we could have expected."
• "The flush fit casement windows fitted by Caddy are an amazing product."
• "Local business with quality products, great value for money and fitted to a very high standard."

Cons:

• "Rubber seal of glass panel failed they changed but left with two different colour glass panels, original has gone yellow and new one is clear."
• "Also the colour of the door has faded."
• "There were scratches to some panes of glass end caps missing off window sills."
• "Damage caused to our wood bedroom floor."
• "Gaps left under the windows themselves where you can see daylight."
• "The finish on the outside was also terrible."
• "We have had a window installed where the old window was ripped out and the tiles around the window have been smashed."

Value for Money

Pros:

• "Very competitive prices."
• "And most of all the price was right."
• "The price was reasonable and not at the high end of what we were expecting from searches/quotes."
• "Great local company and reasonable prices."
• "Price is on a par with any of the competition."
• "Along with a very competitive quote for the job."
• "No pushy sales pitch."

Cons:

• "Ordered 3 windows for my house and paid full amount upfront. Due to needing a planning permission had to cancel the order the FOLLOWING day. As a result got charged £100 'administration fee' and wait 14 DAYS for a refund."
• "Ordered 5 large windows and a bifold door at a cost of £7000 through Caddy Windows all the signs were good as regarding reviews etc. Alarm bells should have sounded when the money for windows had to be payed up front for a 5% discount."
• "Just avoid them, I will certainly not be using them again."
• "Sadly they did not send the quotation they promised, so we have taken our business elsewhere."
• "The quoting process was a shambles."
• "Had a couple of hiccups / misunderstandings in between with the company with things not being finished as was detailed they would be."
• "From the bombardment phone calls from the sales guy which should have been a red flag."