Address: 24 Emery Rd, Brislington, Bristol BS4 5PF, United Kingdom
Phone: +441179717880
Rating: 4.4
based on 131 reviews.
Customer Service
Pros:
"We had great customer service from the start, and the fitters, Steve and James, did a superb job."
"We've had a fantastic experience with Crystal Clear Bristol! Everything has been smooth, from the initial experience in the showroom - to installation."
"I am so thrilled with my new windows, door and bifolds, I can’t speak highly enough of absolutely everyone I’ve had any dealings with at Crystal Clear, their friendly professional service from start to finish has been exceptional!"
"We had an excellent experience with Crystal Clear from start to finish."
"We are so pleased with our windows from Crystal Clear! We saw many different companies prior to booking, Crystal Clear were the most attentive and swift to respond with a quote and came back really promptly on any questions."
"Outstanding customer service from highly professional staff, probably the best I have ever received from a company."
"The staff at Crystal Clear were all friendly and wanting to be helpful and the installation went efficiently."
Cons:
"Jo on reception fails to get back to you within any acceptable timeframe despite countless chasing calls and emails."
"Customer service experience throughout the whole process has been very poor and not at all customer-centric."
"When raised queries, sales team were facetious. Told something different every time I speak to someone."
"There are a couple of comms. issues with management we are currently trying to resolve, hence only 4 stars."
"Blamed it on other contractors (nothing to do with them), refused to rectify the issue and then aggressively chased for final payment on an incomplete job."
"Right from the beginning the customer service seemed a bit off."
"I invited Crystal Clear to my house to quote for new windows over 2 months ago. I have telephoned them 6 times since to enquire about a price and I have been told each time someone will call me back."
Installation Quality
Pros:
"A huge thank you to Steve and Keith who have gone above and beyond to ensure a high quality finish."
"Steve and Jason have just left and you would not know it had been replaced stunning work by both would highly recommend and I am glad I chose them over other quotes we had."
"Installers Lawrence and Simon were prompt, polite and professional and 3 windows were removed, new installed and finished by lunchtime which is impressive."
"The professionalism, responsiveness and quality of service provided by everyone at Crystal Clear was top notch."
"The installers Lawrence and Simon did a superb job, paying great attention to detail and were tidy and courteous."
"The installation was carried out by Lawrence, Tom and Brandon in professional, friendly and confidence inspiring manner."
"Just had an installation of 2 sash bay windows, a single sash and 2 Swish windows. The installers Steve & Steve were very professional, completed the work on time and to a high standard and left the areas clean and tidy."
Cons:
"They are completely incompetent at installing aluminium windows and in resolving issues when it appears they installed windows incorrectly in the first place."
"terrible company,. avoid. gaps left around windows which exposed insulation. water leaked in."
"An installation date has been arranged three times now but has had to be cancelled or rearranged because the secondary glazing pane that had been manufactured was either the wrong size or cracked!"
"It was not fit for purpose as it reduced the glazed area (available light) by almost 30% and greatly reduced our view of the garden compared with the original wooden bay window."
"Very upset and unhappy customer, absolutely gutted. Inexperienced fitters, damaged/ruined products/property and misleading information from Laurence and Luke."
"Over a period of a number of months unfortunately we discovered a huge difference in the quality of workmanship of the installation teams, some workmanship was so bad we considered not continuing with Crystal Windows."
"A £7.5k set of crittall effect doors with 6 glazed sections out of 24 were put in upside down so you can see the argon seals on the inside of 6 the glazed units therefore ruining the overall effect."
Product Satisfaction
Pros:
"Crystal clear installed my bifolds a year ago - and did a first class job at the time."
"The windows look great, inside and out and the front door has made such a difference to our house."
"We had two windows fitted (secondary glazing) to reduce the noise from the road. Fantastic noise reduction."
"A beautifully made product, fitted extremely well and a comforting after sales insurance backed warranty all added to the excellence."
"The actual product is great, the windows are exactly as we wanted and make the house look amazing."
"We had Origins front door and bifolds, Reynaers sliding door and uPVC windows fitted and are very pleased."
"The fitted windows look immaculate. Very pleased with the result."
Cons:
"I would not recommend Crystal Clear to fit windows/bifolds if you are undergoing a renovation."
"Avoid at all costs."
"We currently have some windows that don't lock."
"We were sold three Residence 9 double glazed windows for our new kitchen and were very disappointed when the largest (four section) window was fitted into a bay."
"What we received was not exactly what we ordered with regard to the size of the fixed panes."
"Very unhappy with my experience with this business. The workmen broke 12 roof tiles on my kitchen roof and didn’t take responsibility for it."
"Mis-represented sale of window, inexperienced salesperson did not know what he was talking about."