Quality Foods Hayes Reviews Summary

Product Variety and Availability

Pros:

• "Good place to find Asian grocery at fair prices."
• "Huge Indian grocery store with easy parking."
• "Good variety of grocery and all what you need i.e rice, chapati flour and a lot of other Asian related foods."
• "Home of all Indian regional recipes, masalas, ingredients and condiments."
• "One stop shop for all Indian regional spices, pulses, savouries and medicinal plants or herbal remedies."
• "Well stocked groceries store focused on Indian and South Asian food."
• "This supermarket is South Asian supermarket. It is better than some of the supermarkets you would find in south asia itself."

Cons:

• "Not much selection of pickles."
• "Prices are high, be careful most of the times their label prices on the fruit and vegetables are cheap but on the till are expensive."
• "Getting worse and worse quality food store now. Not anymore fresh vegetables and fruits, most of time damage and totally garbage."
• "However because of the vast variety 'Quality' does drop and you have to double check expiry of items as well as freshness."
• "The place is a dump, The vegetable area is like back in India at the market but a bit worse these are old."
• "Everything looks old, dated and tattered."
• "Most of the time you go all the way to buy fresh fruit and veg but see rotten junk."

Customer Service

Pros:

• "Staff are happy to lend a hand to help pack shopping into free boxes."
• "The staff are very helpful, I believe it was the owners son Krishh who was kind enough to help me find a particular product I came specially to buy."
• "Staff very helpful, and checkout is always busy but manned well and they are quick."
• "The staff is friendly and professional."
• "Great quality food helpful staff BIG thank you too to customer services staff for going over and beyond to help me out when in difficulty getting home."
• "Best experience of customer services at the till by an amazing lady very helpful, welcoming and joy to be treated with such smiling face."
• "Great helpful staff."

Cons:

• "The worst thing to do is charge your customers extra."
• "Disgusting customer service. Cashier's throw your food when scanning."
• "Customer service is really bad.... they treat customers according to the race."
• "Poor service, most of the time administration insult customers checking their bought goods in their bags."
• "Service is ok but not that great, especially after you pay and check out they check your trolley and receipt and that for me is very intimidating and off putting."
• "Customer service very bad."
• "Rude member of staff."

Pricing and Financial Policies

Pros:

• "Prices moderate, quality of produce good, but can be improved."
• "You can buy flour, Basmati rice, and spices in bulk and at cheaper prices than Tesco or any other superstore."
• "Free parking on site if you spend £10 or more."
• "Their prices are good better than other grocerie stores I have been to."
• "Cheap Indian groceries. Fresh."
• "They have ample parking space close by and the parking fee is refunded at checkout."
• "Parking is free if you place a parking ticket in the car and give the other part on the till, they return your £2."

Cons:

• "One star for ever increasing prices for average food stuffs."
• "We decided to purchase an Indian clay cooking pot from this store, but we found it to be slightly more expensive compared to other supermarkets in the area."
• "Car park costs £2, refund when spending £10, which unfortunately makes it unsuitable for just picking the odd thing on the way home."
• "Quality food is charging almost double online as compared to their offline price."
• "Very poor delivery service. Took over 2 weeks for delivery including perishables."
• "Regarding parking, it's important to mention that there is parking available, but it's not free."
• "I am rating them 3 because of their higher prices."

Store Environment and Facilities

Pros:

• "Good sized car park."
• "Parking is sufficient and you can also wash your car outside the store."
• "The superstore is massive with a very spacious car park."
• "Fresh vegetables, fruits and well stocked chiller with Paneer, live yoghurt (desi) and Indian subcontinent pure ghee sweets."
• "It's a great place to shop for large quantities of stuff. The shop is always busy which is a good sign. They could put the prices clearer so one doesn't have to ask and one is also referred to the till for the prices."
• "This store has all the herbs and spices, fresh fruit and vegetables you need."
• "Excellent fresh cooked goodies as you leave store. Fresh onion bhajis, samosas etc..."

Cons:

• "Not a professional store to visit. Only cash for parking, sub standard fresh products, asian staff with zero knowledge of UK ways of working."
• "There is no sense of social distancing here."
• "The only thing which downs the rating in my sense is the Parking System of this place."
• "Huge indian grocery place .......And hugely unorganised administration."
• "The car park is a bit of a dump."
• "Large Asian supermarket, generally reasonably priced, let down by staff (management?) rudeness."
• "The place is a dump, The vegetable area is like back in India at the market but a bit worse these are old."

Online Shopping and Delivery

Pros:

• "I placed order online for delivery and really impressed with the service provided. Delivery came through DHL."
• "You name the item and they have it there. All major credit cards accepted including Amex."
• "It's a large store serving the Asian market, covering fruits, vegetables, spices, and items specifically from the Indian subcontinent."
• "All desis or those who buy desi - this is your heaven! Fresh, dry, 'on fire - hot', frozen; whatever desi you want to buy, just go here."
• "Quality Food Supermarket offers a variety of home groceries, but we found that their prices were generally higher compared to other stores in the area."
• "This is a wonderful colourful wholesale shop that is worth a visit to buy large quantities of foods."
• "The sell some items that you cannot get elsewhere."

Cons:

• "Very bad delivery!"
• "Online delivery got misplaced."
• "Worst service I have ever experienced. I have placed my order 10 days back and my order has not been shipped."
• "Very poor delivery service. Took over 2 weeks for delivery including perishables."
• "I had ordered Lohri items which was due to come 2 days ago, same day on its ordered."
• "They sell expired food. 2 weeks back we saw their dates packets were full of worms and mould."
• "I am going to complain to the HEALTH DEPARTMENT about this. this is not safe for any one to eat and specially you operate in UK."