Ramside Hall Hotel Reviews Summary

Staff Service

Pros:

• "The staff were friendly and attentive, always ready to assist with any requests."
• "Staff are the friendliest and most helpful staff I have had the pleasure of dealing with."
• "The team in the Carvery were welcoming and efficient - thank you."
• "All reception and bar staff are very polite, helpful and welcoming."
• "The staff handled the whole day with great dignity and compassion."
• "The staff were helpful friendly & professional."
• "Staff were friendly and cheerful."

Cons:

• "The protocols in the spa were very poorly communicated to us at both receptions."
• "Not one member of staff was available to show us the room/Marquee to which we needed to set up some additional decorations."
• "The reception staff were extremely rude on check in and had no idea of the booking or the fact it was a wedding party."
• "The staff at the poolside were very rude and demanded that my niece got out of the pool after just 50 minutes."
• "Staff weren't rude but they also weren't accommodating, kind or knowledgeable as you would expect from the service industry."
• "Reception staff need lessons in customer service."
• "The receptionist staff are rude and don't lift their heads above the desk to even say hello."

Room Quality

Pros:

• "Room was large and spotless. Beautiful bathroom with free standing bath and separate shower."
• "The room was VERY nice, with a great view of the front of the hotel."
• "We stayed in a premier room and it was very spacious with a large bathroom, inc a bath tub."
• "The rooms were really spacious with elegant decor and very comfortable bed."
• "The room was spotless and clean and absolutely stunning."
• "Room very clean & comfortable."
• "The room I stayed in immaculate huge comfy bed large spacious bathroom."

Cons:

• "However there was some mould in and around the bath tub."
• "Room was disgusting at any price let alone nearly £300."
• "The room was clean but walls and marked scratched and to be honest for the price I'd expect better."
• "Our room was clean but there were dirty marks on the walls."
• "I booked the cheapest room which was nice inside but very dirty, the dust in the room and the mould in the bathroom wasn't acceptable."
• "Filthy walls in the room, a shower which overflowed, only to reveal a trap filled with hair."
• "The hotel room had various issues, stains on pillows, window handle falling apart, and shower leaking."

Food & Dining

Pros:

• "The food was outstanding, lovely choice of hot meals and the pudding were fabulous."
• "Drinks were reasonably priced, food in the fusion area was nice too."
• "We ate in the Carvery restaurant for dinner which was very nice."
• "Visited with friends for afternoon tea, and I was very impressed with the quality of the food and the service we received."
• "Meal in the rib room was out of this world. Beef Wellington was amazing."
• "The Fusion restaurant is absolutely outstanding. It serves some of the best Thai food I have ever tasted outside of Thailand and the service is efficient and enthusiastic."
• "The food was very good and considering the number of guests and the short period in which we arrived the service was excellent."

Cons:

• "Drinks Are Over Priced. More like London prices! craziness £10.90 for 2 Vodka and diet cokes 🤯"
• "Sandwiches had barely any fillings and had poor cakes."
• "The carvery was cold and mostly gristle."
• "The food is heavily overpriced, I paid £40 for burger, chips & a slice of chocolate cake."
• "The portion size of the carvery was great, but the beef was so chewy and all the food was luke warm."
• "The starter course offered was a few bowls of dried up self-service salads and a carvery meal which was disgusting."
• "The food was not a good as we had hoped for with the restaurant having a very reduced menu because it was Christmas."

Spa & Leisure Facilities

Pros:

• "Good spa, has everything you would expect."
• "The spa facilities were amazing. Clean, modern and spacious."
• "The Treehouse itself is a work of art, seamlessly blending into the natural surroundings while providing an intimate and romantic atmosphere."
• "The spa treatment options are a little pricey and it would be nicer to give hotel guests longer in the facilities."
• "The spa facilities are fantastic with dressing gowns and flip flops all clean and lovely and an abundance of clean towels."
• "Spa was beautiful. I had the Couture touch treatment and would definitely have that again."
• "The spa is incredible. Option of 2 saunas and 2 steam rooms, plus the amazing outside spa pool.... Amazing."

Cons:

• "The outdoor pool and indoor spa was so busy, no loungers were available."
• "Don't expect to get a lounger in the spa where the hydro pool is even though you pay an extra 30.00 per person."
• "Info at the spa was particularly lacking from the member of reception staff who greeted us."
• "During my visit spa/leisure was closed although this wasn't advertised during my booking which was disappointing."
• "No pool as on Web. Pay extra. Breakfast not included exsta. Out side pool one hour had to book."
• "Spa didn't seem to have much more than a steam room and sauna, which comes with the hotel package."
• "Unfortunately let down by the Spa."

Value for Money

Pros:

• "Great place lovely service, it's a little pricey but it's well worth spending the extra as the place is just superb."
• "Drinks was reasonable price although young man over charged me first time has when we got drinks again different staff serve me it was about £5 cheaper."
• "Had the most amazing spa stay starting with a gorgeous afternoon tea."
• "The steak house just WOW!!!!! Unreal food even took the leftovers to the room because it was such a big portion."
• "Dined in the Rib Room on Saturday night. Delicious steak and service again."
• "Been here several times for weddings, fundraisers etc, lovely venue."
• "Thoroughly enjoyable couple of days."

Cons:

• "Literally every little thing has a price. Snacks in the rooms are provided but cost £ 2-5 each which is disappointing."
• "All in all, way below what you'd expect, I wouldn't come back."
• "Overall not a good experience and overpriced for the service we received."
• "Generally wasn't a great experience here, and we were disappointed for the price."
• "Spent over £300 after food and the added £70 for the spa so value for money just isn’t there anymore."
• "Essentially overcharge for everything (£2 for each 150ml glass of milk for our toddler)."
• "On the whole, I felt like a number in the hotel. No real personal experience like many other spa hotels I've been too."