Address: Newby Bridge, Lakeside, LA12 8AT, United Kingdom
Phone: +441539530001
Rating: 4.2
based on 266 reviews.
Accommodation
Pros:
"Huge, beautifully decorated room with our own private garden space."
"The rooms overlooking the lake are splendid. Clean, comfortable and of a decent size."
"The suite we stayed in was spacious with plenty of room for the family."
"Our suite was perfect for a family of four."
"The room was lovely, a huge living area, bedroom and bathroom, 2 lcd TV."
"We booked a 'Lakeview Room' which was stunning - spacious, classy and with an amazing view of the shores of the lake."
"The rooms are very clean and cosy with excellent views."
Cons:
"However, our room and bathroom were really dated and needing refurbished."
"The room was average, with a creaky 'floating bed which had no mini-fridge, poor wi-fi connection and no thermostat to control room temp."
"With the room, i had attached pictures of what the mattress was like underneath which was horrible had never seen this like that before especially the walls as well on the sides."
"The room was nice, big and with a lovely view but urgently needs deep cleaning."
"The rooms were tired, there were a lot of visible dead bugs on window sills."
"Old fashioned rooms which felt unclean."
"The room was clearly in need of a refurb. The curtains were ragged and the bathroom had a big black stain on the ceiling."
Service
Pros:
"The staff were excellent, service simply spot on."
"Our stay was nothing short of amazing, thanks to the great service, beautiful property, and the wonderful staff, especially Alexandra."
"The staff at the Lakeside Hotel & Spa were exceptional and made us extremely welcome."
"The staff were really friendly and helpful."
"All the staff were so helpful and polite."
"Staff very helpful and friendly - nothing too much trouble."
"Staff are brilliant, professional, courteous and helpful with a smile."
Cons:
"Staff are almost invisible and despite the dining area being almost deserted, singularly inattentive."
"Staff dreadful attitude."
"What really lets this place down is the service. It is slooooow."
"The team and communication was very disjointed during our stay."
"No staff around pool or spa area to ask about drinks or treatments."
"The service was also poor. We were rushed at dinner, challenged on our dietary requirements, and often forgotten about."
"The service was very hit and miss, and staff seemed untrained and understaffed and quite fed up looking."
Food & Dining
Pros:
"Food was excellent, no complaints whatsoever, prompt service with a smile."
"The food each evening was amazing."
"The food is exquisite and the dining experience in the main restaurant is wonderful."
"Visited this hotel 2 days ago after many years could not fault anything about it room beautiful lakeside view food delicious this is what fine dining is about."
"The food was delicious - breakfasts and dinners faultless."
"The food was delicious, especially the evening meal, which was incredible, with every course delivering a mouth-watering sensation!!"
"The food was really good with a nice selection of sandwiches and tasty cakes and scones."
Cons:
"I was stunned to see that were charged nearly £30 for the privilege of a coffee and 2 sandwiches."
"The quality of the food presented was poor compared to other high teas we have experienced."
"A Caesar salad was £15 which could be considered reasonable but when three slices of chicken and lettuce showed up we were not impressed."
"The food is very poor, the afternoon tea was incredibly disappointing."
"The food bill costed £152 which was not worth all that money especially with the quality of the food that was served."
"Never ordered any food as prices were scandalous. £18.00 for a sandwich, £22.00 for a fish and chips, 64 for high tea for 2."
"The restaurant was hugely overpriced for the quality and quantity of food big let down."
Facilities
Pros:
"A newly added games room adds the icing on the cake."
"The pool area is very relaxing, warm and clean with a good sized pool, children's area of pool, jacuzzi, steam room and sauna all looking out over the garden and lake."
"The beautiful pool, gym and spa area for a great swim."
"In your free time, a spa, swimming pool and sauna await you with its cleanliness."
"The pool and spa facilities are excellent."
"The pool and hot tub was amazing."
"Spa day was great. Fab massage. Lovely chilling in the sauna and swimming."
Cons:
"They advertise an adult's only time in the spa/pool area after 7 PM... but this completely soured the experience."
"The swimming pool is 10x5m which was great for a few people to swim, but if mid season I can see that swimming would not to be great."
"Very disappointed to find that the bar/ cafe didn't open until 1pm."
"The only criticisms I can find is the temperature in the bedrooms is always a bit too warm."
"The gutter around the pool to the lake end absolutely stank of foul drains and the jacuzzi stank of wet dog."
"Spa- overcrowded and dirty not like pictures."
"Pool tiles aren’t the cleanest and rust marks all over the ceiling wall."
Location
Pros:
"The hotel is absolutely beautiful, in an idyllic location right next to Lake Windermere."
"The breathtaking views of the lake from our room were simply unforgettable."
"The hotel is set in amazing scenery."
"The venue is in an ideal location, with gorgeous views in every direction."
"A truly stunning location right on the edge of Lake Wyndamere."
"As soon as you reach the hotel, you will be amazed by the beautiful view of the lake connected with the mountains."
"Beautiful setting by the lake."
Cons:
"The bar was poor, really nothing to do in there."
"The restaurant was ok, but they do not serve food after 8:30, and there's no room service, and no alternative restaurants around."
"The downside was that the windows can't be opened fully, only 10 cm It can be an issue on hotter days."
"Very good location close to the steam railway and boat trips on the lake."
"The location is the only positive!"
"The location was the best thing about the hotel."
"The common areas within the hotel and restaurants have all been refurbished and are very nice."