Morrisons Reviews Summary

Store Layout and Cleanliness

Pros:

• "Very tidy and clean lots of parking excellent products at a very competitive prices staff are helpful and friendly."
• "Well placed store for me as it's a few minutes away."
• "The mens toilets are immaculate."
• "A very well laid out store with helpful staff, actually got more for my money here than my regular shop at Iceland so is great value for money as well, store is clean and tidy and had everything I needed."
• "A very good super store well laid out with a Timpson's just inside the entrance disabled parking with wide path undercover leading directly to the store two cashpoints offering free cash from multiple banks."
• "The shop is quite tidy but today, for some reason, there were a lot of places which seemed to have water spills or leaks."
• "Convenient and pleasant location amongst trees with a large car park."

Cons:

• "Since the 'upgrade' I've come to hate this store."
• "The aisles are narrow. You now have to walk the entire length of each one."
• "Since the store re-vamp it's a bit overcrowded and the products don't seem to be in a logical order."
• "Used to have more spacious aisles a few years back, don't shop here as often now but it feels very cramped now."
• "One aisle is full of crappy clothes, which might be ok in a larger store, but you've managed to reduce the overall amount of groceries available."
• "Seemed to have less selection of fresh goods but I suppose the bosses will say that's what customers want, will definitely avoid in future."
• "Ever since the refurb something has not been right i.e shelves empty aisles blocked."

Customer Service

Pros:

• "Staff are super friendly and nothing is too much trouble."
• "The lady on Customer Service was lovely, helpful, informative and very kind to me despite being verbally abused by a previous customer."
• "The cashier was lovely and the manager who assisted her was also very helpful, so very patient! Thank you."
• "The staff at Morrison Plymouth were not only friendly but also incredibly helpful."
• "Staff seem to be on the ball with social distancing and other aspects of covid, also Friendly and efficient, shelves well stocked."
• "The staff are always friendly and make you feel welcome."
• "Staff is friendly."

Cons:

• "It is very hard for them to answer in a nice manner and they seem to be very irritated if you simply ask a question."
• "I asked a member of staff for help and they ignored me."
• "Customer service poor."
• "Staff not trained and certainly not to clean and clear tables."
• "Rude customer service staff member and supervisor."
• "The staff were unprofessional often arguing through the serving hatch."
• "Need more floor staff because if you need something you have to wonder the shop to try and find someone who is from the right department to help you."

Product Availability and Pricing

Pros:

• "Morrisons always has a good selection and good choice. Item rotation can sometimes be very lack luster with out of date products still being displayed."
• "Wines well priced."
• "Friday fish 20% off always nicely displayed fresh."
• "Great prices."
• "A large fresh fruit and vegetables section."
• "Excellent fresh stock with a wide variety fresh fish."
• "Usually plenty of decent offers available."

Cons:

• "Can someone tell me when to shop as most times I go the shelves are empty?"
• "There is never anything left on the shelves past 6:30pm."
• "Prices on the shelf are still misleading."
• "I found Morrisons to be more expensive. For example a carrier bag in this store is double the price compared with Tesco's."
• "Much preferred it prior to the update! May be bigger but the shelves are emptier."
• "Terrible stock levels, so many items out of stock, simple every day items empty, no restocking so constantly haven't got what you need."
• "Shelves are never stocked up and not enough ordered."

Cafe and Food Services

Pros:

• "Cafe comfortable and good selection."
• "The cafe Manager and his colleague were very welcoming and helped us with directions to the best car park."
• "Cafe food has improved also, great place to take kids for tea...cheap and good value for money."
• "The cafe has great lunch time menu is very good."
• "The cafe is reasonably priced for a all round menu and drinks."
• "Kids eat for free when you spend over £4.50."
• "Went to the morrisons cafe for breakfast with my nan and granddad and I had the big breakfast and I got to say it was one of the best breakfast I have had in a while."

Cons:

• "Ate in the cafe. The sandwiches were dried out and had to be replaced and the kids meals were overcooked."
• "Coffee cold. 45 minutes to get a toasted tea cake. Manners of staff terrible."
• "No coffee machines are working in the cafe."
• "The cafe at outland Road should be closed down. They never have anything on the menu."
• "Went to the cafe, nearly everything we ordered was out of stock, as the drinks machine wasn't working either."
• "Store was good on shopping but went for food in cafe half the food on board they don't do any more the food I did have tasted like it was done in a microwave."
• "Fish and chips greasy. Chips overcooked in direct contrast to anemic peas."

Safety and Cleanliness

Pros:

• "Good Covid secure procedures."
• "Social distancing measures are taking place."
• "They have made numerous changes to help prevent the spread of covid to keep the customers and staff safe."

Cons:

• "Horrifying, too many people in the store and too many people with a total disregard for distancing and care of people around them."
• "No social distancing or any restrictions. People queuing for checkout to can't stay 2m apart."
• "It wasn't possible to socially distance and other customers and staff walking by regardless of being less than a metre away."
• "The standards of cleanliness were very poor as ever."
• "Visited 3 weeks ago and slipped in water leaking from a refrigerator unit."
• "Theres never any hand sanitizer when I go."
• "The dining area was a state."