"It's kept nice and clean and there are lots of apparatus for children to play with."
"Decent entertainment for children, but not as fun for the supervisor :( good level of cleanliness and management (off peak hour though)."
"Very clean however and the staff were friendly."
"We went Sunday morning and it wasn't too busy - no more that 15 people which was a nice experience."
"Shockingly poor. If you're in the cafe then there's very limited viewing into the bouncing areas."
Cons:
"This place is really dated and old compared to other trampoline places."
"It's a bit dated, food isn't really an option, just mars bars ect. Not very big and the ceiling need a major clean."
"Shockingly poor. If you're in the cafe then there's very limited viewing into the bouncing areas."
"The building is really hot, but they don’t turn the fans on that they have in place, the seating is very limited so you can’t watch your kids have fun."
"The place is tired & dirty! My first time in the building & not very impressed."
Staff and Customer Service
Pros:
"Staff are generally friendly and polite despite catering for so many people!"
"Superb customer service. I had issues with my booking for a session at the park and Jon came back to me with a solution on the same day."
"Spent the afternoon being a BIG kid!! The staff were extremely helpful and welcoming, Louise was amazing!"
"Attended a birthday party here and it was excellent. The team were really friendly and helpful."
"Always been positive about this place but my daughter had 8 friends for her 13th, the attitude of their staff was horrific."
Cons:
"Further more a staff member also joining the line. I'm pretty sure the place does not have any air conditioning."
"Horrific experience, I have never been to a child’s play centre where the staff are so rude and act as if they hate their job."
"Absolute awful, incredibly rude staff who all look so annoyed by their jobs and that you are interrupting their day."
"Not cohesive with children's safety. Not instructive regarding children who do NOT follow the safety video."
"Crowded as it's popular. Not too much for the under 3s and the bigger kids are all over the 0 to 3 stuff without any staff involvement (or other parents)."
Value for Money
Pros:
"Great place to take the kids for a birthday party! They got an hour to bounce, plenty of space for everyone, not packed full, then some food after as well."
"I took my children here for the first time recently and I couldn't fault it. The children had a great time. The staff were great."
"Booked my daughters party here today and had a great time. Staff were friendly and explained everything, nothing was too much."
"We attended the family saver session, really fab price. Kids loved it."
"We found it small and over populated for the space available for the kids to actually play.... they even had to que for certain areas, wasting there paid for time."
Cons:
"Inside there were two toilets in the male area which I found shocking having to queue and seeing some poor young boy hanging on for dear life almost wetting himself."
"It was expensive @ £28 for my son & partner, whom had to pay to enter the arena (if you can call it that) plus £5 for 2 pairs of socks, which will not be worn again."
"Downstairs cafe won’t let us sit down and making us sit in the unmanned upstairs area while we wait. No food available yet chips being served in the lower area."
"It's fun place good friendly staffs just could do with bigger trampolines I think (it's bit expensive though 4 kids 1 adults with I bounce socks nearly £60 For one hour."
"After paying £120 for a party of 6, I expected much much more. I expected to be able to park outside the venue, I expected to arrive and be shown to our reserved party table."
Overall Experience
Pros:
"This place is pretty cool! Went here with my 6 year old for a birthday party and joined in myself. Loads to do for the hour we had and pretty good cafe."
"My children love it here. A safe, fun place to burn off some steam and have a great time."
"Central location. Great venue. Large and airy. Wonderful for children."
"Easy to get to but parking difficult at busy times. Kids loved it, and plenty of space to bounce and run around, my boys loved it."
"I visited the I-play section. Staff were really on the ball and helped find the parents of a child who wasn't doing as he should. It's a nice space."
Cons:
"Also the website suggests adults need to pay to enter even if just spectating. So I did. When we arrived, it turned out I didn't need to pay."
"Noisy. Crowded. Adjoining the soft play. Basically hell on earth then."
"It kind of reminds me of Morrisons with the quiet times at 9am on Sunday. Its a 'gesture' and they pick the times people are not going to come anyway."
"Shockingly poor. If you're in the cafe then there's very limited viewing into the bouncing areas."
"No where near the amount of parking required for this venue, something which should have been thought out a little more before planning accepted?"