Partridge Cycles Reviews Summary

Customer Service

Pros:

• "Absolutely brilliant service from the team at Partridge Cycles."
• "The team there are incredibly knowledgeable and friendly."
• "Henry and Rodger were absolutely brilliant, polite and efficient; really made my day."
• "Excellent customer service."
• "Customer service at its best, from the initial purchase of my bike (which I am delighted with) to the aftercare, both in the store and over the phone."
• "Staff were very nice, very knowledgeable, bought a bike, didn't feel pressured."
• "Outstanding customer service, very friendly team and a great store."

Cons:

• "I have mixed feelings towards this shop, most of the guys are excellent in advise and customer service, however I would say the management are more concerned about making an extra quid rather than honesty."
• "After returning it and being told there was nothing wrong I then returned it a further 4 times with no help."
• "Awful customer service. Said on the phone they would do a quick check on my Di2 charge unit and after I had driven to store with bike they refused and wanted to book the bike in."
• "An abundance of staff, but very poor service."
• "We got completely ignored to the point of one of the staff just walking at us to get to the test area without even a grunt of acknowledgement or excuse me please."
• "I feel the after care was non existent and management were not interested at all."
• "Yet another poor customer service review to add to your forever increasing list of poor reviews from disgruntled customers."

Product Quality

Pros:

• "All the food is well prepared and very tasty! Plus their coffee is excellent!"
• "It arrived as probably the best packaged bike I have bought and I have bought a few."
• "Finally we found the perfect bike for me."
• "I bought an amazing bike today. I couldn’t recommend this place more."
• "I bought a great machine which I'm really enjoying riding."
• "But the Giants have been totally reliable."
• "We are very pleased and delighted with our ebikes."

Cons:

• "Good choice of bikes but that’s about it."
• "I bought a bike for £750.00 and it was starting to break after 2 rides."
• "I pointed out 3 new scratches on the bike that wasn't there when I dropped it off to be told it wasn't them then 2 more men came out to join in the conversation to turn it into an argument."
• "A few days later my husband started to wheel the bike back out and noticed the back wheel was falling off."
• "Unfortunately within 2 weeks I reported an issue with my Cube Stereo 160 and returned it for checking as it was rattling so badly on the brakes it was embarrassing to ride."
• "Partridge cycles will take no responsibility for the dangerous state the bike was in."
• "The higher gears were not aligned with the chain resulting in cog-clunking and jumping (10th towards 9th)."

Value and Pricing

Pros:

• "Great friendly knowledgeable service and competitive prices."
• "They have a brilliant range of bikes for all ages and price ranges."
• "One of the bikes was second hand and at a good price, the other was a Raleigh which was new. £550 for the 2 bikes."
• "The Range of bikes is immense, from a separate kids section, race, hybrids and electric as well as the pro competitive bikes."
• "This is a great cycle store to have on the doorstep. Superb ranges of bikes - hybrids, mountain bikes and e-bikes."
• "They also have a great range of bikes in store."
• "A huge range to choose from and knowledgeable friendly service."

Cons:

• "Partridge are charging customers £45 per inspection per bike. This would be £135 for me for bikes I have purchased from them since 2018."
• "To my dismay I was told that there was strictly a no refunds policy."
• "They even charged me £45 to adjust my gears."
• "At the tills, they were unwilling to price match the same helmets found CONSIDERABLY cheaper online."
• "The bike was £200 cheaper and again I was told that I would have to take a credit and not be entitled to my money."
• "I asked Sandra what was the best price and she explained that there was no movement on any purchase under any circumstances."
• "Bought a bike for £175 in August 2022. Despite best intentions it was never ridden so we took it back to see what they would buy it back for. The manner they spoke to us was awful."

Store Experience

Pros:

• "Coffee and cake, plus friendly cafe staff made our shopping experience all the better."
• "Really like the fact that you can try bikes out in the rear courtyard of the store which is very helpful when sizing up a child's bicycle."
• "Wobbly Wheel café at Partridges. Good food. Good coffee. Great service."
• "Fantastic experience at the Wobbly Wheel cafe! Angela is very friendly and accommodating and the food is both good quality and cheap."
• "Always a welcoming stop, when it’s chilly the log burner is going & when the suns out the decking is lush."
• "The Wobbly Wheel Cafe is fantastic!! Angela and Lucy are really friendly and welcoming!"
• "A great array of tasty treats on offer & one of the best lattes in Devon."

Cons:

• "Overall, a disappointing experience. Got great service from Pete, but the owner was abrupt, bordering rude to my wife."
• "I found 4 helmets (on my own) of the relevant sizing etc. This process was reminiscent of rummaging through a jumble sale."
• "Then we were told only boys bikes can be returned, not girls bikes."
• "I will not be going back to Partridge cycles and would not recommend them."
• "I'd rather give money to halfrauds than go back here!"
• "Don't shop here its full of bullies once they have your money."
• "Will never go here again. Very very angry."