Kwik Fit - Grantham Reviews Summary

Customer Service

Pros:

• "Amazing customer service, very quick and high quality services with extremely friendly employees."
• "A really helpful, polite and friendly team, who resolved my two tyre problems very quickly."
• "Life-savers! Amazing customer service, got my car in with almost no notice on a Saturday morning."
• "Brilliant customer service with the team going over and above, particularly Leon Cook."
• "The staff are very friendly and helpful."
• "Extremely friendly and helpful. Receptionist was great and got us booked in straight away."
• "Always a great help. Have always taken here for brakes but developed a noise that I was unhappy with."
• "Sean and Leon serviced my Fiat 500, Barbie, including fitting a new exhaust on Friday 19th August."

Cons:

• "I felt that because we weren't local we were made to wait, which was made obvious when a local plumber came in."
• "After failing my MOT. Drove away to source a part from Peugeot, to be told it was very unusual to need the part."
• "The reason I gave this score was your technicians disconnected my dashcam while they changed my front tyres."
• "Poor workmanship. Appalling customer service up to, and including, the area manager."
• "Awful service! Turn up to my MOT on the morning it’s due in to be told they can no longer do it!"
• "Had a very bad experience today. My tyres have worn out and failed MOT after just 5000 miles."
• "I have always been a loyal customer to Kwik Fit. I will never use them again."
• "One star is too generous! I could write a book on the incompetence of the Grantham branch."

Efficiency and Timeliness

Pros:

• "They had me fixed and on the road again in just 45 minutes. Fantastic service."
• "They absolutely saved the day and can't recommend the team enough! Thank you!!"
• "These days that counts as exceptional in my book. I will be returning there for my tyres in the future."
• "Have visited this branch previously with no issues which is why I was a returning customer."
• "Quick Fit do Motorbility contract work so if you have any disability car on Motorbility they can fix issues."
• "Called them at 1030 am today to say I had a slow puncture. Work done and collected by 1.30pm."
• "Recently visited this kwik fit to have 2 new tyres put on. Kyle was extremely professional."
• "Fantastic service! Phoned on the Saturday and managed to get in on the Sunday for new tyres."

Cons:

• "The team are very friendly and I don't feel like they are taking advantage of my lack of mechanical knowledge."
• "After experiencing a problem with my car, these guys were immensely helpful in getting my car fixed."
• "Leon, Rachel and their team have outstanding customer service and nothing is to much trouble."
• "What fantastic service... I turned up with 10 minutes of trading left for the day."
• "Thank you to the staff at kwikfit in Grantham. Always very polite, thorough and transparent."
• "Fantastic on the day service. Lyon and the team, where welcoming and Professional."
• "Huge thanks to the Grantham KwikFit team. I've had tyres from them for the past few years."
• "Great service from Leon and the guys again today. Needed an emergency brake fitting doing."

Professionalism

Pros:

• "The management are very professional yet always relatable too. Highly recommend."
• "Very helpful and professional. My 1 and only issue with Kwik Fit is that being a motorbility customer."
• "I spoke to Max or Matt. He was the consummate professional."
• "Great experience from Kwikfit Grantham. Lincoln branch let me down but Grantham sorted everything out."
• "Friendly and helpful staff. I only had an MOT done there but I could see and hear how they dealt with other customers."
• "The waiting room is maintained to a high standard and well presented. Will definitely be visiting again."
• "I would like to say thank you to the team who carried out the MOT for my vehicle."
• "Was the first time using these guys as recently moved to the area and will definitely be going back."

Cons:

• "They saw a 23 year old female on her own and thought they could upsell loads of parts and fear monger."
• "Check your new tyres after fitment. I had 4 new tyres fitted, and the fronts were the wrong size."
• "Took my car here to be mot’d and it failed. I had the work carried out to rectify the defects and took it back for a retest."
• "I had to be recovered due to puncture. Seems this was a blessing in disguise as both front tyres needed replacing."
• "Because I felt like the operatives were pushy and trying to make me spend more money than necessary."
• "Tyre prices reasonable but tyres pressures set way too high and uneven 2.8 and 2.6 bar instead of 2.2."
• "Had to be recovered due to puncture. Seems this was a blessing in disguise as both front tyres needed replacing."
• "Kwik Fit sadly is somewhat of a contradiction in terms for this particular establishment."