Twelve Knights Reviews Summary

Staff and Service

Pros:

• "The staff are friendly and very helpful."
• "Lovely welcome very caring and considerate, staff were very professional."
• "Staff were cheerful, polite and helpful."
• "Wonderful and helpful staff! Couldn’t of thanked them more, quick efficient service from the girls."
• "The manager and staff are very friendly and are a happy team 😀"
• "Staff very pleasant."
• "The staff were welcoming, professional, helpful and could answer any query thoroughly."

Cons:

• "A bar woman was incredibly loud, rude and drunker than half the customers combined."
• "Staff weren't bothered."
• "Not one manager of which there were a couple could be bothered to attend any of the tables to try and rectify the situation."
• "Really disappointed with the service I received yesterday while having Christmas dinner with my family, the staff were over run and wasn’t enough tables for the bookings."
• "Manager was arrogant, he said he'd checked the food before leaving kitchen."
• "Staff must all be stoned or working in noddy land. No welcome at all when you come in."
• "Recently had a meal with my partner and witnessed the owner/his brother giving unwarranted abuse to two gentlemen dining."

Food Quality

Pros:

• "I had a Sunday lunch which was very tasty."
• "Food was brilliant: Roast Dinner (beef) was lovely and tender."
• "The pub was immaculate, the food was spot on."
• "Had a lovely family meal, food was great."
• "The food was delicious and plenty of it."
• "The food was outstanding, the steaks were cooked to perfection."
• "The cooked dinner here was amazing the meat melted in my mouth and the gravy was tasty."

Cons:

• "The roast potatoes were done to death. The vegetables were tasteless."
• "The 'cheesy garlic bread' - this offered a stale piece of bread with grated cheese sprinkled on top."
• "The majority of it was noticeably burnt."
• "Been here lots of time had no complaints before but tonight food was bad."
• "Jalfrezi curry... was the worst curry i have ever had in 30yrs! Dry as no sauce."
• "Curry was boiled dry, cold chips and over cooked."
• "Unfortunately the food was awful. Everything was cold, uncooked frozen chips, gammon the size of a rasher of bacon."

Ambiance and Cleanliness

Pros:

• "The pub was immaculate."
• "When I arrived the pub/Hotel looked lovely with lots of people outside enjoying the sunshine and a few drinks."
• "Atmosphere was great seeing staff members laugh and joke with each other and guests."
• "Fabulous place. Excellent menu. Cosy warm fireplace."
• "Lovely pub lovely setting lovely atmosphere."
• "It's lovely and clean. In the good weather is good you can eat outside."
• "Toilets very clean just a great overall experience."

Cons:

• "Place smelt of damp in bar area."
• "Restaurant part felt cold and unwelcoming."
• "Twelve Nights isn't the most appealing place visually and has an odd layout."
• "Sadly lacking, room 9 had a lovely view of a brick wall and giant extractor unit!"
• "Shower grout filthy lots of mould dirty carpet and cracked mirror."
• "Stayed here many times pre covid and was looking forward to a return stay. We was very disappointed. There was black mold on the walls in the bedroom and bathroom."
• "We visited the Twelve Knight's on Sunday evening, we had just walked through the door when a fight broke out."

Facilities and Maintenance

Pros:

• "There was a large ensuite that was ideal for my needs."
• "The room was big, bright and nice. Need update, but was clean and well kept."
• "Very good. Comfortable room with a spacious bathroom."
• "The room was spotlessly clean spacious and well furnished including lots of tea, coffee and milk etc."
• "General areas are clean and the bar seems good enough plenty of choices of beer."
• "Relaxed atmosphere and the food servers were polite and friendly also."
• "Friendly staff who give the best of themselves and do their best to make the experience at this venue a memorable one."

Cons:

• "Glass shelf in bathroom unusable due to being loose, so presented a hazard if used."
• "The room was clean at least but basic maintenance seemed amiss."
• "Very nice rooms, but plagued with plumbing problems."
• "A wardrobe that filled the room and was obviously in the wrong room."
• "Bulb missing from table lamp."
• "Only stayed the night - the room wasn’t great and needed redecorating with a dripping toilet that annoyed the nights sleep."
• "Some of the staff seemed really busy but then others just didn’t seem to know what was happening."