Ascot Plumbing & Heating Ltd Reviews Summary

Professionalism and Expertise

Pros:

• "Very impressed with his professionalism."
• "What an amazing 5* service, and fantastic extremely knowledgeable engineer."
• "Very professional and friendly."
• "The repair was conducted efficiently, with the engineer demonstrating a deep understanding of the system."
• "Professional, prompt and a real gent."
• "Very Humble, Professional and Knowledgeable."
• "The engineer displayed an impressive level of expertise and professionalism."

Cons:

• "I'm wondering how any of these 5 star reviews are genuine."
• "When they came never did what was promised and lied. Seems like a scammer and a total rip off merchant."

Responsiveness and Punctuality

Pros:

• "Kept in touch with me while part was being delivered and came out to fix the issue as promised."
• "Came within 45 mins."
• "He came out in hour and dealt with our burst water pipe."
• "Called him @ 9pm, he came within 20 minutes."
• "Waqar arrived within half an hour of our call."
• "Turned up within 10-15 minutes of initial phone call."
• "He was here within the hour of calling him."

Cons:

• "I rang him this morning at 10:30, for an urgent job - a leak from a bathroom pipe. He said he'd be with me in an hour to an hour and a half. I waited around and then, having heard nothing, rang him again at 12:20."
• "Booked a job to replace tank, was waiting over 5 hours for them to come."

Quality of Service

Pros:

• "The boiler was repaired in one hour."
• "replaced a bathroom mono basin tap (june 2018 via british gas' local heroes) and replaced a bathroom towel radiator today (march 2019 (contacted directly)). fast, courteous, and definitely value for money."
• "Great service from Waqar, carried out my boiler and gas fire services efficiently, going the extra mile to make sure that everything was working safely."
• "Very professional and very reasonably priced tradesman are hard to find but these guys are a credit to their profession."
• "Excellent service. Arrived on time, diagnosed the problem and sorted out the issue and charged a really reasonable price."
• "Had an emergency with a blocked toilet and 2 young children. The plumber arrived very quickly fixed it and provided advice to prevent it happening again."
• "Fantastic service very friendly and price was very reasonable."

Cons:

• "It would then appear the insurance people did ot inform Waqar of the time they had arranged with me for the repair."

Customer Satisfaction

Pros:

• "I would highly recommend this company especially wakka the engineer."
• "Can’t rave about the service enough. When a gas leak was discovered they arrived promptly and were clear on what needed doing."
• "Very pleased with the service. Waqar took the time to explain the issue with the boiler."
• "The service I received was exceptional. He was very professional, very courteous and he listened."
• "Very friendly and polite, thorough, explained everything he was doing and the work he had done."
• "Will definitely recommend to friends and family."
• "I couldn’t recommend his services enough!"

Cons:

• "I'm wondering how any of these 5 star reviews are genuine."