Lai La Kitchen Reviews Summary

Atmosphere and Decor

Pros:

• "From the moment you walk in, the vibe is great."
• "The atmosphere is very nice."
• "We turned up to a warm atmosphere, a pleasant welcome."
• "The surroundings are very clean and classy."
• "The atmosphere was lovely and live music was so good."
• "The place has been done up nicely."
• "The surroundings are very clean and classy."
• "Restaurant itself looks beautiful inside, very modern and tasteful."

Cons:

• "The only thing I enjoyed were the cocktails."
• "I wouldn’t recommend the Americano coffee as it was too bitter to drink."
• "It was a bit confusing where to enter and to be able to see inside everything going on."
• "Maybe just frost the windows."
• "But it felt a little warm so not sure if AC was working."
• "The atmosphere was well pretty unfriendly."
• "I’ve never seen tables that close to each other in a restaurant."
• "Water is flowing from the ceiling inside. What kind of place is this?"

Service

Pros:

• "The service from the staff is also on par with the decor."
• "The staff were attentive and went above."
• "The service was amazing."
• "Very friendly and attentive staff."
• "Service was attentive and friendly."
• "The staff were immediately welcoming."
• "The staff were very accommodating."
• "The staff are really friendly and welcoming."

Cons:

• "Would have liked a few more staff on the floor for quicker service."
• "My only suggestion is that they sort the take away section out next door."
• "Service is only area for improvement. A sausage was served on my veggie plate."
• "Staff did not care! They were chaotic and disorganized."
• "The waiter didn’t seem interested. When asking about info we just got blunt replies."
• "Waited 25 minutes in an empty restaurant to be served with a drink."
• "The waiters were very interested, their service was good, I hope you continue with this quality."
• "Awful. No offer of sauces or the standard 'is everything OK with your meal'."

Food Quality

Pros:

• "The food came in good time and tasted great."
• "The meat was so tender and nice especially the lamb."
• "Food was great, very nice, freshly cooked and good flavour."
• "Food is taste is outstanding. Perfect for dinner for two or family meals."
• "I had a vegetarian Californian breakfast and it was yummy."
• "Amazing quality food and service! The meat is tender and well seasoned."
• "They make a great Sarma Chicken Beyti - very generous portion too."
• "The food was so fresh and tasty, really enjoyed the meal with my friend."

Cons:

• "I wasn’t a fan of the sausages - they were just potato and pea fritters."
• "Unfortunately, my food was not good. The meat was so tough."
• "I think that the vegan options weren’t great. There was one vegan burger and the bun fell apart."
• "Been so excited to try this place as it looks amazing inside and out , and it really disappointed us!!"
• "The salad that came with my chicken Shish was leaf’s and cabbage. No cucumber, onion, etc."
• "The food was delicious, but you can only get take away."
• "Ordered Chicken shish which was the worst I had, Chicken pieces were too big and no taste."
• "The meat was all cooked perfectly and everything tasted great."

Value for Money

Pros:

• "They also have a fantastic lunch menu of two courses at £11.50."
• "Overall reasonably priced."
• "Food was beautiful and huge portions! Couldn't make my mum's birthday any more special."
• "We really enjoyed our first visit to Lai La. Pretty good value too!"
• "Best food I had in years, very friendly staff, definitely would recommend it."
• "The food is excellent, but you can only get take away."
• "We had a very nice breakfast with my friends and it was pleasant."
• "Good food and great atmosphere, ideal for couples but also families."

Cons:

• "Only reason I have taken 2 stars off is that we were constantly reminded to finish food in an hour."
• "£10 for a small lamb shish a few weeks ago which we did enjoy and would have given 5 stars even if the portion was small."
• "Apart from being a bit expensive, definitely recommend."
• "But for us, definitely the decor looks better than the service we received."
• "Charged 12.5% service fee and I was going to dispute it as I was very unhappy."
• "Price has gone up twice and food portion has been reduced to half."
• "Very nice time with friends. Service at the highest level, kind and helpful."
• "Awful. £33 for a haloumi burger I couldn't eat and a chicken burger, coke, and pineapple juice."