Sainsbury's Reviews Summary

Parking

Pros:

• "Plenty of parking!"
• "Parking is free for a limited time with a few hour extension if spending more than £10 in the store."
• "Ample parking spaces and good location at bottom end of town so can walk there if you are not doing a big shop."
• "It's a fairly large (more superstore than your 'around the corner' Sainsbury's) with its own parking spaces."
• "This is the only big supermarket in town, so can get busy, but the parking is pretty good."
• "Very smart and efficient store only let down by it's parking restrictions (read the signs)."
• "Close to city centre, bus station, riverside walk and cycle track."

Cons:

• "Saw a rat in the carpark."
• "You also need to collect a parking slip from customer service and enter your details into a computer before leaving."
• "Despite the store being bright and a excellent range of goods plus Argos as well however the parking is another matter run by Euro parks my wife is a blue badge holder has disability issues despite putting the badge in full view and in a disability parking spot she still got a parking fine twice now this company doesn't want to know nor Sainsbury's she will not ever shop there again nor will I and I strongly urge other people to be very wary in parking there."
• "Euro Car Parks run an extortion racket: They will ignore your purchase receipt when you appeal."
• "The parking system has an ANPR camera which records your car registration when you arrive."
• "The car park, its a scam. Paid well over the £10 limit in store for free parking. No warning of needing a coupon was given by any of the staff that offsets the 1 hour free parking only rule."
• "You only get 2 hours in the car park which is a bit tight if you have a coffee and a bite to eat first."

Customer Service

Pros:

• "Good customer service cheerful helpful."
• "The staff are exceptionally keen to help."
• "Just a pleasant shopping experience!"
• "The staff are friendly and informative but the prices are slightly higher than the other supermarket chains."
• "Staff throughout the store are always friendly and eager to assist."
• "The staff are amazing and friendly!"
• "The staff have always been very friendly & helpful."

Cons:

• "A member of staff stopped us from shopping together."
• "Only issue was some staff seemed a little frustrated."
• "Customer service I did not find helpfully I asked were a product was they told me 2 places could not find it."
• "Very rude member of staff took the flowers we were going to buy out of my daughter's hand & told us to leave the store."
• "Stock levels are often chaotic and staff on the shop floor are often hard to find."
• "Janette who served us on the tills was very rude. No greeting or goodbye."
• "Customer service lady was rude."

Store Layout & Accessibility

Pros:

• "The best thing about this place is how they leave empty boxes stacked helpfully near the exit."
• "Very convenient for the main cycle route."
• "Inside it has a good layout and there are plenty of toilets and disabled access leading upstairs to the cafe including a lift."
• "It had a good selection of stock."
• "Sainsbury's had a lot of variety of food and products."
• "This is a fairly large Sainsbury, which includes an in-store bakery, delicatessen, butcher and fishmonger."
• "Everything you need for food is available, good clothes section with regular offers."

Cons:

• "The whole store looks tired and neglected, lack of goods on shelves, fruit and veg in an appalling state."
• "Difficult to access the store - due to the one-way system in Lancaster I had to drive all the way around the town centre first."
• "At the same time they removed the very convenient entrance on Cable Street."
• "Far too frequently as I'm checking out or leaving this Sainsburys I notice I've been overcharged."
• "The supermarket feels like Big Brother."
• "The customer service desk has gone so you literally have to walk round finding someone."
• "This store never has all the items I need always stuff unavailable, badly run supermarket."

Price & Offers

Pros:

• "Not as expensive as I had expected."
• "Sometimes has good 1l alcohol deals for £15/16 and it's got some good like wonky veg that's cheap like cigarettes but generally just unnecessarily expensive."
• "Very good quality grub, always some good offers on unlike Tesco's and other supermarkets."
• "They had a lot of deals on and there was a good quality/quantity for the price."
• "Everything on my shopping list and more was there. The Aldi price match scheme is good."
• "It is affordable also."
• "Meal deals are also a big YES PLEASE!"

Cons:

• "Expensive and ever increasing prices."
• "Store is satisfactory but was so annoying to find Sainsbury's insist on you having a Nectar card or you have to pay way over an average supermarket price."
• "The staff are friendly and informative but the prices are slightly higher than the other supermarket chains."
• "Annoying that they have changed the parking charges."
• "Not many shoppers and the prices were crazy compared to ASDA."
• "Some regulars are 10% up on only a week or two ago."
• "Very sad to see Sainsbury going down hill."

Cafe & Food Quality

Pros:

• "Food lovely. Cafe and toilets spotless."
• "Good typical Sainsbury's, nice cafe, lovely soups & tea."
• "A good stop after walking the lune estuary trail from Glasson."
• "The cafe is situated upstairs and has nice views over the river Lune and back towards the Ashton Memorial. The food selection is okay whilst the cleanliness and clearance procedures (between different table users) could benefit from a little improvement."
• "Such lovely people in Lancaster and such great people in this supermarket."
• "The cafe is warm and welcoming and the food is always good!"
• "Clean and tidy shop reasonable prices."

Cons:

• "Accosted by two security guards who interrogated me."
• "Guy on self check out went off with a drink to remove security tag and proceeded to have a chat while we stood waiting, having already paid."
• "Was disappointed today with fresh counter service."
• "Stopped buying mince after the 'new packaging' as it doesn't even look like mince."
• "Disgusting and filthy! The toilets have diarrhea in and i once saw one of the staff picking their nose and throwing it on the floor."
• "Purchased some strawberries... the date of the strawberries was the 3rd of September I want them as soon as I got home I’ll find the four of the strawberries were rotten at the bottom of the packet."
• "Absolutely disgusted with the way I was treated today regarding the parking."