McDonald's Reviews Summary

Service and Staff

Pros:

• "They were so friendly and helpful, a staff member bought the food over to the table and had a chat with my youngest about spiderman."
• "Our child slipped on the bench with screens one of the Staff helping (woman with blue dyed hair) was absolutely fantastic with us and our child very professional and great with the kids."
• "Good service considering how things are, bit if a queue but that went down quickly."
• "The staff are always lovely who take our orders and food is always hot."
• "The food was fresh and hot the staff where exceptional."
• "Lovely clean McDonalds, friendly staff and nice warm food."

Cons:

• "Staff was helpful but would not go back to McDonald's people throwing food around."
• "Staff stood there only chatting to their colleagues."
• "Staff are awful and the manager is extremely uncourteous and rude when trying to resolve the issues with the food."
• "One guy with blue hair is very rude."
• "The worst McDonald’s I’ve visited, the staff are always so rushed off their feet and minority are rude to customers, management here treat their staff appallingly in front of customers."
• "Staff is extremely slow even in not busy times."
• "The absolute dummies working here didn’t put fries with a happy meal or any other meals."

Food Quality

Pros:

• "Food is fast and tasty, fills a gap until your proper meal is eaten."
• "Burgers were really nice!!! And they were served HOT!!! Which makes a change!!"
• "Food was good and as expected and without any mistakes."

Cons:

• "Fries were a mix of old and soggy and raw/undercooked."
• "Their chicken nuggets tasted like fish and very hard as though they had been re-heated or put in a microwave."
• "Food wasn't that hot, my drinks had gone warm by then too."
• "The burger was cold."
• "Fries are horrendous, its always sl the same, can never get an order right or warm decent food."
• "Unfortunately the fries were cold this evening and after paying for 5 chicken selects, only 4 were in the box."
• "The fries were undercooked and raw with the replacements not being any better."

Facility and Cleanliness

Pros:

• "Store is nice and revamped with plenty of seating."
• "Lovely clean McDonalds."
• "Busy, loud, open preparation area where you can see your food up until serving, visually being constantly cleaned."

Cons:

• "Men’s toilets are dirty, has tissue and piss all over the floor and toilets."
• "Toilets were blocked and dirty. Tables weren't being cleared either."
• "A truly average meal, the fries were white. The cheese burger was tasteless. No milkshake or MC flurry. I was really disappointed. The tables needed to be cleared the place looked like it needed a deep clean."
• "Restaurant is actually disgusting most of the time with staff appearing to simply move the dirt somewhere else."

Order Accuracy and Online Service

Pros:

• "Good value for the Monday offers always use click and collect as they can take more than one phone per order as long as the phones are in the car."
• "Nice food I went there with my friend... it tasted nice."

Cons:

• "When you ordered through Uber eats McDonald's always get it wrong!"
• "This franchise is a complete joke, management needs training."
• "When ordering online we nearly always have missing items or completely different orders."
• "I've never had a delivery from here that wasn't missing multiple items."
• "Ordered through the McDonald's app to be delivered had missing items but as they use uber eats to deliver you have to contact uber eats by phone on a 0800 number who never answer."
• "Waited 20 minutes for 20 chicken nuggets while both managers were on the phone chatting to each other."

Parking and Accessibility

Pros:

• "OK I think every McDonald's you go to are the same, parking is always full saying that the public is in love with one of the best Restaurants for quick and simple foods."

Cons:

• "Car park chaos. Cars ignoring pickup, disabled, car charging bays with no apparent enforcement."
• "The car park was full of delivery drivers waiting for their next deliver order so customers can't actually park."
• "The parking/drive thru layout is awful and often gridlocked."
• "Car park and drive through quite small. Queue blocks approach road!"
• "Terrible parking system. Queued in the drive through for 15 mins, and then had to park up and wait a further 10 minutes."
• "As a disabled person I'm am not going to visit Port Talbot again I was a regular but I'm am sick of having to park outside on main road."
• "Car park is like a youth club after school/college hours combined with the queuing out of the car park blocking in several parked cars waiting to leave."