"It’s been a joy to work with Belvior and would happily recommend!"
"I'm a landlord that's been dealing with Helen on a number of matters. She has been exceptional throughout and nothing has been any bother."
"Prompt responses to any questions i had either by email or phone."
"Highly recommend, Great service provided from initial phone call all the way through to completion."
"Very friendly staff and very well-organised processes."
"A really professional outfit, massive Thankyou to Spencer who’s assistance and knowledge has aided me in securing two buy to let’s."
"Amy-Louise from Belvoir Portsmouth, from the letting department, my experience has been great she’s very professional and efficient."
Cons:
"Belvoir proved themselves to be incompetent at every given opportunity."
"Belvoir withheld information."
"DON'T GET A PLACE WITH THESE. These are the worst people to go with little tip, they are quicker and taking your money out your bank than helping you out."
"Belvoir are NOT RESPONSIVE to emails and phone calls and their front office is run by untrained inexperienced staff with limited knowledge in managing property such as Emma, Yvonne and Helen."
"We caught Belvoir NEGLECTING their management responsibilities and lying to both tenant and landlord."
"Another thing I didn't like very much was that after the end of the tenancy I asked them for a favor but they never replied to me."
"Don't expect any support for emergencies on Sundays if you are a tenant."
Property Management
Pros:
"It's evident that they prioritse tenant happiness and take proactive measures to maintain positive living experiences."
"This company is very professional, responsive and have done an excellent job dealing with us as first time landlords."
"Renting with Belvoir has been an amazing experience, especially with Joe. He's so calm and always ready to listen."
"Belvoir is a reliable and dependable organization going extra miles to get customers dream come true."
"They have resolved any issue almost instantly, from the time I locked myself out, to boiler issues, and where extremely helpful when our tenancy ended, ensuring the deposit return process was fair and easy."
"One aspect that truly sets Belvoir apart is their willingness to go the extra mile."
"Their efficiency and dedication have proven invaluable, as they swiftly and effectively found suitable tenants for over 10 of our properties."
Cons:
"They also tried to deduct from our deposit the agency fee amount that 2 of the applicants have paid in order to refund them."
"The flat was actually dirty with moulds, cracked tiles and broken cupboard when we moved in."
"We reported different issues that need to be fixed during our tenancy but the agency failed to do anything."
"The repairs I need were reported nearly a year ago and still nothing has happened."
"Not the best agency around. The house I was renting through them had many issues."
"Belvoir NEVER inspected our flats in several years."
"They just came around one time but they didn't do nothing permanent in order to stop mice from sneaking inside."
Communication and Transparency
Pros:
"Joe has been so helpful with finding us a house to rent whilst at university!"
"A massive thank you to Joe who has been the best help! He put me at ease, was very professional but friendly."
"Most especially worthy of mention was the brilliant support from Amy (the estate agent that I dealt with) who was always available during work hours for a quick question through email or phone."
"She made our first experience of renting a great one."
"Their personalised approach, attention to detail, and expert negotiation skills ensured we found the perfect property within our budget."
"Belvior they’re very persistent but I guess it’s because they care so much about customer satisfaction."
"They went above the norm to be proactive and informative. Excellent transparency, great advice."
Cons:
"So the first property I tried to look at took nearly 2 weeks of constant emailing and messaging even me going into the office."
"Often struggle with genuine estate agents in portsmouth. Belvoir can take up to 3-4 months to respond to an enquiry maintenance or repair."
"They then offered me another viewing for a different property and told me on the phone that it was £500 a month after I had paid the holding deposit they then said it was £560 so it was over my budget by £45 month."
"Booked a viewing for a property, drove an hour and no-one showed up."
"They said they would call me back but never did."
"The directors are not hands on in the business and they will not contact you when there is a problem."
"Plenty of maintenance and health and safety issues were ignored even though the council had got involved at one point."