Brough Dental Studio Reviews Summary

Customer Service and Interaction

Pros:

• "Had the best dental experience, all thanks to Saira and Anya. They made me super comfortable."
• "Was greeted by polite reception staff! I was soon having my appointment with Chris Maher who was a brilliant guy made me feel at ease straight away."
• "Excellent service from booking appointment to treatment. Very friendly, efficient, and professional at all times."
• "All Great staff absolutely amazing with catering to peoples needs!"
• "The dentist was very experienced and was very gentle considering I had my back tooth removed."
• "Professional from the moment you enter the building to the moment you leave. Warm friendly greetings shared."
• "I am blown away by the results of my procedure... The price was very reasonable too significantly cheaper than the prices I saw online."
• "Great team at Brough Dental Studio, always answer online enquiries and voicemails left."

Cons:

• "Reception and hygiene staff really friendly and good. Always liked the service until this time where on the check up I was charged an additional £85."
• "If I had to have any niggles - calling and getting through or receiving a call back can sometime be really tricky/hit n miss."
• "My main quibble – and it's a tiny quibble – with this otherwise polite, efficient and clean dental practice is that there are stairs."
• "However, the organising is poor and getting very expensive, the surgery sets the denplan amount which is getting ridiculous."
• "I was seen to reasonably quickly and the dentist seemed quite pleasant. I went in for an emergency appointment and had a very painful condition called Dry socket. The dentist was quite rough and seemed to be in a rush."

Dental Treatment Quality

Pros:

• "I especially appreciated the comfortable environment they set up for me during the appointments I had with them."
• "I had a replacement root filling done by Dr Christopher Maher... I never felt any discomfort."
• "Having a fear of dentists, having dental work is always a stressful experience but I am always treated with the greatest respect and care."
• "Absolutely brilliant practice. I have some pretty major dental issues and the treatment I've received has been very understanding, professional and extremely effective."
• "After being told the tooth would need extracting by my Dentist to now having a replacement and no pain is fantastic."
• "I would highly recommend this dental surgery, I need dental implants after a root canal failed."
• "Root canal treatment. From start to finish the staff were very friendly. I was kept well informed throughout the treatment and my mouth now feels better than it has done in months."
• "I have recently joined the practice and have been treated by Saira, she is a wonderful dentist, very professional and caring; she takes the time to explain everything and makes you feel very comfortable."

Cons:

• "As usual 5 star service from Saira. Very caring and approachable dentist and lovely smile. All the family are patients at this practice. Hygienist is also very good. Niggle is online forms are very extensive and a bit excessive every visit."
• "Unfortunately my tooth can’t be saved but was worth the consultation fee for all the information I received."
• "Unfortunately I developed a cyst at the base of an incisor tooth which had an old root canal filling."
• "I have recently had two frontal dental implants which was quite complex treatment due to the circumstances."
• "I was referred for periodontal treatment, which commenced last year, as I was in danger of losing several teeth."
• "I have received a first class service from my dentist Fiona. Each time she talks me through the procedure / investigation and makes me feel at ease."
• "I have undergone a significant amount of cosmetic dentistry by Lewis which has been excellent."
• "I had an old filling fall out recently at the weekend and so wanted my Dentist to see what needed to be done."