Eagle House Surgery Reviews Summary

Appointment Booking System

Pros:

• "When you do get an appointment the doctor will call you back to see what the issue is."
• "They also do evening appointments for those that work and you can also book appointments online in advance."
• "I find the econsult system is brilliant whatever you need can be done through econsult with no waiting times on the phone and always guaranteed a response."
• "If you start calling at 8.00am you will eventually get through and will get to see a Dr."
• "You also have the opinion of going down to surgery at 8.00am to get an appt."

Cons:

• "I have been trying to get an appointment for quite some time, once you finally get through you are told everything has gone."
• "The Patches online booking system never works."
• "Went to hospital for my shoulder 6 months back cause I couldn't get a doctor's appointment."
• "Every time I have tried to make a request at 8o/c - not a minute past - there is nothing ..no option until the next or call 111!"
• "You wait 20 mins for them to answer a call then get told all doctors appointments are booked."
• "I was on the phone from 8am and I was no. 27 on the queue, by the time someone answered the call, there is no available time."
• "My husband has been trying to book an appointment for weeks, literally nothing every time a call is made."
• "For the past 3 months I have tried to make an appointment for my 17-month-old daughter and they keep saying no appointments."
• "Absolutely rubbish. They never have appointments, even when you call at 8.00am in the morning."
• "The booking system is the worst in the country, been waiting for 15 minutes for them to pick up calls."

Reception Staff Attitude

Pros:

• "Extremely worried about something during a routine check up with the nurse. She went out of her way to get a Doctor for me, who saw me and attended to me without an appointment."
• "In the main I have always found the receptionists very helpful in what must be a very stressful job at times."
• "There are a few really helpful reception staff but especially Michelle, Shelley, prescription lady and Practice Manager all helpful."
• "Firstly the reception staff have always been fabulous Sharon is great."

Cons:

• "The staff particularly the receptionists are rude and obnoxious...they have a disdainful attitude to every patient."
• "The staff here are arrogant, rude, lazy and on some sort of power trip."
• "Reception staff are horrible."
• "I've tried to register today... and the treatment I got from the receptionist was an absolute disgrace."
• "Rude staff, useless doctors."
• "Also, there is a very rude receptionist who sounds bored when she answers the phone and in person she looks visibly irritated when you ask her a question."
• "Receptionists have no idea about patient service. You will die before they pick up your phone."
• "I am extremely disappointed and disgusted by the way the receptionist spoke to me and my little sister."
• "Worst customer service ever. The receptionists are rude."
• "Sometimes when I call there is one receptionist that answers all the time who is so rude and has just put the phone down on me so many times."

Staff Professionalism and Behavior

Pros:

• "The nurses perform their work very reliably, they are friendly and professional."

Cons:

• "They are rude, cold and never own up to their mistakes."
• "Obnoxious and condescending; the staff can do with a bit of humanity training."
• "When they ask you about your problem, they cut you off halfway through and treat you like a child."

Quality of Medical Care

Pros:

• "All the Drs are very good but I can honestly say we have found Dr Rubenstein and Dr C Murphy to be so dedicated to their patients."
• "All my queries are answered efficiently and the level of care is high."

Cons:

• "Doctors are inexperienced and not thorough."
• "Very disappointed with the care given."
• "One gets the feeling they just want you out of the office as soon as possible."
• "Doctors don't seem to care and are always in a hurry to end the consultation."
• "The doctor misdiagnosed me, which caused a lot of problems."
• "They don't listen to what you have to say and jump to conclusions."
• "Useless service, no follow-up after appointments, no care for patients."
• "The GPs don't seem to know what they're doing."

Overall Experience

Pros:

• "Apart from a few issues, I think the care provided here is good."
• "Most of my experiences have been positive and the doctors are understanding and thorough."

Cons:

• "This has been the worst experience I have ever had with any GP surgery."
• "I am so fed up with this place, thinking of changing surgeries."
• "Disappointing service every single time."
• "Overall a terrible experience."
• "Not recommended at all, avoid if possible."