Bristol Street Motors Hyundai Silverlink Reviews Summary

Customer Service

Pros:

• "The customer service I received was brilliant throughout the whole process."
• "Dave was the salesman we dealt with and he was fantastic."
• "Sam was brilliant in helping me change cars again thorough a change in circumstances."
• "Thank you guys soooo much for helping me sort my new car!"
• "I've received excellent service from this dealership, I enquired about a car they had which I was very interested in and within two days I collected my new car!"
• "From start to finish I received excellent and efficient service from Bristol Street Motors Hyundai Silverlink."
• "The team are friendly and professional and keen to help."

Cons:

• "Nobody approached me to ask whether I needed anything. I left and saw myself out after 20-25 minutes."
• "A truly shocking and awful customer experience."
• "Main issue I have is money owing to me from trade-in has not been paid to my account its been 7 days now, not acceptable."
• "Salesmen who was moving cars around ask if I need any help. Told I had an appointment to view a car. He said he did not have the authority to deal with me it has to be a manager who was in a meeting."
• "Phoned manager Lee Cummings and sent him details, no response, chased him up and no response."
• "This place is a joke. Rang to view a car. Call centre made my appointment said the dealer would ring me confirm. No call received so I went to the dealer had a look at the car."
• "Emailed service department and no response."

Car Quality and Delivery

Pros:

• "The car was delivered in an almost new condition and has proved to be an excellent purchase."
• "Love the pick up as the car was inside and had a board with a personal message to us, great touch."
• "The car is great and suits my needs perfectly."
• "The car came absolutely spotless as of it was brand new."
• "Car is exactly what I was looking for and after having it for around 1 month could not be more happy with it, condition and presentation was A***."
• "When the vehicle was delivered, we were very impressed with the excellent condition of it."
• "The car is amazing!"

Cons:

• "They claim to be 'specialist car' sales, whereas in fact they sell substandard, over-hyped, fault ridden death-traps."
• "Apparantly they cleaned the car and it was spotless...far from it when it arrived..cobwebs on the headrest..whitemarks on the roof and seats..brown marks on the side of the front seats and crumbs in the door pocket and boot."
• "Only negative is the engine bay was really dirty and dusty when I picked it up but that's obviously not a major issue."
• "Secondly I was told there was a spare key but when it arrived there wasn't so I chased them up and they now said there wasn't one."
• "Bought a Tucson 6 months ago from this crowd, had to drive back the next day after collection to get a jack and wrench and only later realised they didn't provide a service book."
• "Purchased nearly new Hyundai on 6th October. Car delivered with catastrophic engine failure."
• "Not the best experience, had paid a deposit to have my car exchanged and pick a car up, living 5 hours away I travelled up to find out the car I was actually coming to get had failed it’s MOT."

Staff and Sales Experience

Pros:

• "Very happy to buy another car from Hyundai Silverlink."
• "The service from salesman Michael Reed was second to none."
• "I have just taken possession of the second car I have purchased from Jon Cain at Vertu Specialist cars."
• "After contacting this dealer to enquire about a used Hyundai Santa Fe I was welcomed by very professional and friendly staff members."
• "First class experience with sales staff who are honest and genuine."
• "Absolutely brilliant experience and two very happy customers."
• "Very professional service from our initial appointment where Craig was waiting to greet us at the door of the dealership."

Cons:

• "They damaged it during repair and then kept it for months not knowing how to rectify their errors."
• "The manager changed his mind. Went back on his word as we could not guarantee to pay the balance in full within 2 weeks of that date."
• "Very dissapointed visited this week to buy a car and the manager Chris I am sure couldn’t take his eyes off my 14 year old daughter !!"
• "Eventually got my money back after a very stressful and unpleasant fight."
• "The staff are manipulative, they sell vehicles with multiple recalls and faults, then refuse to accept them back."
• "Avoid this dealership because incompetence is their forte. Wished I hadn't bought Hyundai."
• "Terrible customer service, I'd give 0 stars if possible. The aftersales manager - Steven Stores is also a liar."

Dealership Environment

Pros:

• "The branch itself was very clean and well presented and all the staff were very friendly."
• "Everyone in the dealership were polite and pleasant to deal with, no pressure and great deals."
• "Absolutely fabulous service from Geoff Baird from ordering new car to collecting it today was fantastic."
• "The sales and customer service team were all very friendly, reliable and made it a pleasant experience."
• "Absolutely amazing service!"
• "Fantastic customer service. Very friendly and professional throughout our visit."
• "Excellent customer service very friendly and accommodating."

Cons:

• "Its Busy with Staff Rushing About, all wearing Masks, the Entrence is on the Rht hand side of building, as only Service open."
• "The car they gave us while they are servicing ours. The passengers must have been nervous. Because there was bitten nails on the seat."
• "Had a look at the car was not impressed the way the car was presented. Need to be cleaned inside and out."
• "Visited here with the intention of purchasing a car through the mobility scheme. We spent 20 minutes standing around waiting for someone to even acknowledge our presence."
• "Problems happen in life…but this is simply a case of not caring about their customers."
• "Unprofessional doesn’t cover it. Branch Manager was just dreadful to interact with."
• "Personally I’d avoid at all costs."