Arnold Clark Aberdeen Hyundai Reviews Summary

Customer Service

Pros:

• "The customer service I received was excellent."
• "Sales and service team are superb. They are always extremely helpful and communicative."
• "Absolutely great customer service."
• "The customer service provided to me from the staff in Arnold Clark was second to none."
• "Fantastic service, we were made to feel very welcome upon arrival (coffees, shortbread)."
• "The whole team and the service were really helpful and friendly and gave us enough attention."
• "The customer service I received was excellent."

Cons:

• "So far, very disappointed with the service."
• "After having waited 7 hours (no courtesy car available) for a service & MOT, I was told they hadn't had time to do the extra things I'd asked for."
• "Shocking customer service today from the service department."
• "Professionalism and attitude could certainly be improved as in their attempt to be quick on the phone not actually listening."
• "Trying to get this car seen was a joke, trying to get in touch with them is a joke 'always in meetings' would get told they would call back but never did."
• "So quick to sell you a car but the second there is an issue no one wants to help or care."
• "We might drive to somewhere else for the next service, to a none Arnold Clark dealer as we really weren’t very impressed."

Sales Experience

Pros:

• "Big thanks to Aziz Islam who made the whole buying experience a pleasure from start to finish."
• "Would highly recommend Jamie to anyone."
• "I couldn’t have asked for anything better from Jamie at Arnold Clark Aberdeen Hyundai!"
• "He has great knowledge of cars and helped me to choose the perfect one for me."
• "The ease of everything amazed me and I have never had such a relaxed and fun experience with it still being extremely professional."
• "Aziz was such a lovely salesman to deal with. Nothing was too much trouble and he kept in touch all the way through the purchase process."
• "From start to finish our salesman Attila Hegyi (Atti) went out of his way to find the car we wanted and to make our buying experience as straightforward and enjoyable as possible."

Cons:

• "Very dodgy and dishonest showroom, Bought used Lexus in Jun2021 with 2years Auto care plan for additional cost from this showroom, after 6 months got issue with sunroof visor."
• "After buying 3 cars from Arnold Clark and every time feeling disregarded due to either my age or long foreign surname it was definitely the last time I bought a car from Arnold Clark."
• "Horrible experience. Sold a faulty car."
• "We had an absolutely appalling experience getting a car brought up from the York branch."
• "His colleague Jorge was abrupt and unhelpful."
• "Was sold a c max by them which when I got home started all the problems."
• "Very dodgy and dishonest showroom."

Vehicle Quality

Pros:

• "This is our third car through Arnold Clark and we have never had any issues with our cars."
• "I have sold my car to Aberdeen Toyota and it was one of the loveliest experiences."
• "Got my new Toyota Corolla Hybrid with no problems."
• "We now have our car and are really enjoying driving it."
• "Bought my first car from Aberdeen Hyuandi recently, car is amazing with no faults whatsoever."
• "I'm very happy, thank you Attila and keep up the great work!"
• "The staff were really approachable, friendly and very knowledgeable without the stressful sales pitch."

Cons:

• "I bought a car and had delivered to my home address in Dorset, however after a week engine and oil light were coming up on dash and causing car to go into limp mode."
• "Went to pick up my car after a 10000 mile service and found it heavily scratched on the driver’s door."
• "Told me my broken down car was fixed, after I'd paid and gone to drive it away it failed to start on the forecourt."
• "Engine management light would come and go, limp mode would come on so driving 40 on a motorway with young kids in the car."
• "The car took longer than planned to arrive, with lack of update."
• "Was sold a c max by them which when I got home started all the problems."
• "I bought a car and had delivered to my home address in Dorset, however after a week engine and oil light were coming up on dash and causing car to go into limp mode, I had to get this sorted and was without a car for 4 weeks."