Sheffield Window Centre Reviews Summary

Quality of Work

Pros:

• "Doors were installed to a high standard and have made an instant improvement to our home."
• "The workmen themselves were competent and clean."
• "Special mention for installers - excellent standards, cleaned up after themselves to a very high standard."
• "We are really happy with the work that was carried out, the new window looks great and is clearly a well made / installed."
• "The fitters were prompt, clean, extremely affable and completed the work to a very high quality."
• "The quality of the workmanship was second to none, the window looks superb and the price we paid represented very good value for money."
• "The standard of the workmanship is superb, every detail is over and above."

Cons:

• "Owners of family businesses are naturally more bothered about their relationship with their family members than with customers."
• "Unfortunately there was a less than perfect finish to the tale when we were investigating another potential job with them."

Customer Service

Pros:

• "Absolutely brilliant service from start to finish."
• "Thankyou to each and everyone of you, you all work as an excellent team together, to provide perfect standards, which is unusual in this day and age."
• "Great to see a trustworthy local company that really care about their customers."
• "Great service from Sheffield window centre, Quote received with no pressure, communication was excellent and very polite at all times."
• "Advise who answer the phone was very helpful."
• "The fitters and plasterers, were friendly respected our property and our safety."
• "The team were friendly and professional throughout, with no pressure from the sales team."

Cons:

• "I considered that one of the staff at their head office was very rude and disrespectful to me."
• "Refused our custom because 'it's company policy to not travel more than two hours away'."

Product Quality

Pros:

• "Flawless high quality products and excellent service, we used this company twice."
• "The final product is excellent, and was completed on time as agreed."
• "Both were fitted quickly, look smart, and do the job."
• "The pvc rear door was top notch and looks good for the money spent."
• "The doors and windows are brilliant quality and the installation process was extremely smooth."
• "The windows were of excellent quality and the fit was also good."
• "The quality of materials and fitting beyond our expectations."

Cons:

• "Would be nice if the site hand a price guide."

Professionalism

Pros:

• "The fitters Rob and Brett were fantastic so neat and tidy."
• "The fitters who came to fit the roof and the windows were also great, well presented and polite."
• "They were well presented, polite throughout, no bother, treat my Mum and Dad with respect and answered any questions, however daft!"
• "Working to a very high standard Gary and John were extremely professional, kind and courteous and are a credit to the company."
• "Fitters were incredibly professional and polite. All rubbish tidied away, they even rolled up our hosepipe for us!"
• "The fitters were really hardworking and professional and completed the work in the two and a half days allocated."
• "The fitters were excellent, polite, friendly, helpful and left absolutely no mess."

Cons:

• "Due to their massive workload we had to wait 4 months before installation after survey but it was worth the wait."

Value for Money

Pros:

• "Just like they say no hard sell salesman, you get only what you the customer wants."
• "I would definitely recommend the Sheffield Window Centre 100% , for Service, Workmanship, Quality and , more importantly for me, Peace of Mind."
• "The price was excellent."
• "I thoroughly recommend them for their quality, workmanship, price and service."
• "The composite front door recently started to catch on the frame, so i sent an email. Within 48 hours someone was out to replace the hinges."
• "The new glass gable roof has transformed our conservatory visually from the original plastic flat roof to a superbly finished 'showpiece'."
• "Fantastic experience from start to finish, happy with the quote."

Cons:

• "Used them for years, don't expect that to mean anything though, it doesn't get you anything off the price, or lead time."

Aftercare

Pros:

• "I had a problem and it was sorted within a day."
• "Great aftercare, have been out like a flash for some niggles we've had with the door."
• "Cannot praise these people enough! The doors and windows are lovely and recently when my back door lock wasn’t engaging they came out within the hour to make minor adjustments so that it worked perfectly again."
• "We did have to ring and tell them that the door was sticking a little, the maintenance man came and altered the door and it is now closing properly."
• "We had a couple of post installation niggles which were dealt with quickly and professionally."
• "Even when things do go slightly wrong and accidents do happen! they work very hard to get things put right, no complaints just get on with it, to resolve the problem."
• "The composite front door recently started to catch on the frame, so i sent an email. Within 48 hours someone was out to replace the hinges."

Cons:

• "That's fine we'll have a competitor replace our ten windows, two french doors and two external doors."

Sales Process

Pros:

• "There were no pushy salesmen, they came measured up and sent the quote and it was us that got back in touch to say we want it!"
• "The sales executive came out was very polite said look at the quote we won’t contact you, you contact us if you want to proceed, no pressure selling."
• "Was pleased to not feel any pressure from the sales team and was excellently assisted in making the decisions on my new door."
• "There was no pressure or hard sales pitch at all from the company."
• "Their no pressure ideology was very welcome and did not place any pressure on us."
• "The company are true to their promise with no pressure selling."
• "I trust Sheffield Window Centre and would recommend to anyone. Just ring them!"

Cons:

• "Unfortunately there was a less than perfect finish to the tale when we were investigating another potential job with them."