Nando's Sheffield - Valley Centertainment Reviews Summary

Staff and Service

Pros:

• "Great staff, celebrated a birthday on Sunday and the team were great in setting up tables."
• "The staff were professional and friendly."
• "The staff is helpful and friendly, and I personally like the ambience and music."
• "Service was good and fast. Staff were friendly."
• "Excellent service and staff. Very efficient staff and very polite. The food quality and portion sizes were very good."
• "the service is absolutely brilliant from the manager to staff members, all welcoming and helpful."
• "The staff are polite, friendly and very helpful and even though it gets very busy, we never feel rushed in any way at all."

Cons:

• "After waiting for 40 minutes, a staff member informed us that they had removed our name from the waiting list as we shared the same name as another customer."
• "Accept Blue Light Card.. felt a bit let down as the staff were not interested in the customers at all."
• "The staff doesn’t have the idea how to accommodate guests during the peak hours."
• "Very poor customer service, was left hanging around in the doorway for some time as we were being ignored."
• "Rude staff and the manager on duty (Stephanie) is even worse."
• "Service was a little sloppy."
• "Worst customer service I've EVER experienced from the many different Nando's I've been to."

Food Quality

Pros:

• "Food was amazing! Chose Extra Hot and it was superb!"
• "Extra Hot chicken wings were nice and juicy."
• "Cannot fault the food, fast service and tastes amazing."
• "Food is consistent with others in the chain that I have visited and quick to arrive."
• "Food was lovely."
• "Absolutely terrific food and good value."
• "Food was brilliant & hot."

Cons:

• "Visited on Sunday night. Food was lovely, However it made me feel and was ill through the food eaten here."
• "Food was very cold."
• "Absolutely the worst chicken I’ve ever tasted. Texture was like rubber, my jaws have cramps from how much chewing I had to do."
• "Ordered 4 boneless chicken thighs and one comes with 3 bones in, chicken in general seemed smaller and much poorer quality than normal."
• "Food was cold, chicken tough clearly had been on the counter for quite sometime."
• "The chicken skin was not crisped either."
• "Our chicken breast was half done to be honest and chewy from the inside."

Cleanliness and Atmosphere

Pros:

• "Ordering on the QRCode makes everything easier, and food arrived quick, hot and accurate - was in and out in an hour with plenty of drink refills!"
• "Pretty good food and great atmosphere."
• "the place was clean and nicely decorated."
• "I walked in to the sound of Latin music."
• "OMGSH don't even start me on how awesome this particular branch of Nandos is!"
• "Nice atmosphere, decor and food."
• "They’ve redone the place it’s really nice and allows for more people to be seated."

Cons:

• "Kitchen area looked dirty with food on the floor."
• "Not the cleanest Nandos I've visited."
• "Was given a dirty glass with lots of lipstick all over, so handed it back for a clean one."
• "Dirty and unhygienic. Dirty tables and floors."
• "Visited again on 18.08.2023. The restaurant is filthy and really needs a deep clean."
• "When we got our table, it hadn't been cleaned properly."
• "Very busy as usual. Was led to a table and seating that was very unclean and had to ask someone to clean."

Accessibility and Convenience

Pros:

• "Excellent location with plenty of parking."
• "Very accessible by car and near to cinema, Starbucks, paradise golf etc."
• "The greeter gave us an accurate estimate of how long we'd have to wait for a table."
• "Even though the restaurant was very busy they quickly found us a table for 7 people."
• "The workers offered us a booth as they noticed his Autism pride badge."
• "Lovely staff. Even during rush hours, staff remains very warm and helpful."
• "Greeted by a lovely member of staff who informed us of the waiting times but the option to queue and we'd be messaged when a table would be available."

Cons:

• "Also if you’re waiting for a table you have to remain on the premises and it is complete chaos and no where to stand!"
• "I phone to book a table and they won’t let me."
• "Quite disappointed because we travelled from Scunthorpe to Sheffield for my nephews birthday to eat at Nando's today arriving at 7pm. Only to be told not taking any more tables because they are short of staff."
• "Never ever again,we booked 2 tables at 4 and they said we could book at 8:15 so we turned up at 8oclock 15 minutes and waited in the queue."
• "At one point there were so many people waiting they were having to hang around next to diners' tables."
• "Although the restaurant was half empty, we were informed of a 30-minute wait time by a staff member at the entrance."
• "Never been to a nandos before, we waited 15 minutes to be seated, woman seating people with short blueish/purple hair about 5'3 wearing round glasses didn't explain how to order."

Value for Money

Pros:

• "The food is just excellent."
• "Always a pleasure to go to. You know what to expect food wise, the service is quick and easy."
• "Usually go for the chicken thighs with 2 sides and a bottomless coke. Bargain."
• "Totally enjoyed the meals we ordered. Highly recommended for family visits."
• "The food was excellent."
• "Delicious as usual."
• "The quality of the food was really good."

Cons:

• "The price of the food for the amount you get is extortionate."
• "Food way overpriced. £4 for a chicken leg!!!"
• "Almost 13 pounds for a small hand sized chicken breast and 2 side dishes is too much!"
• "Food is served very quickly however I think it is pricey for what you get."
• "Food was nice, little over priced."
• "The food was well....Nandos, very nice fast food, but in reality not worth what it costs."
• "Extra Hot chicken wings were nice and juicy. However 2 whole chicken was dry and VERY expensive."