Sinclair Volkswagen (Swansea) Reviews Summary

Customer Service

Pros:

• "Gareth and Tom went above and beyond with taking care of me as a customer."
• "Every member of staff greeted you with a smile on their face and couldn't do enough for you."
• "The team have been very helpful from start to finish."
• "Great customer support, efficient communication from Mick Blackwood and Sarah Davies-Jones who have been very friendly and helpful throughout the process."
• "All staff at Sinclair Swansea were pleasant, cheery and helpful from Receptionist to Sales and Handover the whole experience was a masterclass in wonderful customer service."
• "We will always recommend and come back to after fantastic service both times."
• "Many thanks to Tom Hong who has given us an excellent experience in purchasing the cars that we absolutely love, he has made us feel a valued customer and was totally professional and helpful throughout."

Cons:

• "I still get sales calls from Sinclair and they leave me messages. Shame their customer service is not the same for the service department."
• "Sinclair employees would always promise to return my calls but never got back to me."
• "After 3 calls to their service desk, where they promised someone would ring back and no return call whatsoever despite trying for 3 consecutive days."
• "Most shocking customer service! Contacted them 3 times via online chat on seeing ad for a used car, left all my details and queries, including part exchange info of current car. Each time somebody promised to be in touch the following day as they couldn’t help directly. Nobody ever contacted me."
• "Clearly only focused on their sales and preying on vulnerable young women... I am very disappointed and angered with the service I received at the dealership on Saturday."
• "Don't expect any of the staff to communicate or take ownership of issues. Every single one of them passes the buck and avoids blame."
• "Really really poor service. Huge shame, as it's a nice car, but the whole experience is marred by the slippery behaviour of the management."

Vehicle Purchase & Handover

Pros:

• "The handover of the new car with Ahmed was excellent too, he made sure that all the controls and features of the car were thoroughly explained."
• "A huge thank you to Gareth and Amy at Sinclair VW for helping me order and pick up my new T-Cross."
• "I recently picked up my new car from Sinclair Volkswagen in Swansea. I was extremely pleased with the service I received from my initial enquiry through to collection."
• "Just bought a used VW golf estate. Service from Andrew in Sales was excellent."
• "The handover-I’ve never experienced that level of attention from a car dealership before."
• "Received our new VW yesterday. Amazing customer service from Darren and Sarah."
• "The handover by Sarah was smooth and efficient."

Cons:

• "The car was bought online, and delivered with undisclosed stone chips."
• "Two weeks later since picking up the car - Sinclairs have still not settled the existing finance on both of the trade ins - another monthly payment has been taken and it's almost impossible to get through to them to speak to someone who knows what is going on."
• "Bought a used car from these people and they had a winter promotion running at the time where they would give you a minor and major service for free... this time they did not honour the service which is very petty for such big group."
• "Despite our appointment being booked months ago, when we called Sinclair they seemed to have lost it entirely."
• "If I am leaving a completely honest review, during the partial lifting of the lockdown we had enquired over the phone at the possibility of looking for a VW and we were very disappointed with the salesman attitude from some of the male member of staff we had been speaking to and it put us off buying from VW Sinclair initially."
• "Really disappointed with Sinclair VW Swansea."
• "Sinclairs customer service is dreadful and be careful that you know your consumer rights before dealing with the dealership."

Staff Performance

Pros:

• "Liam listened to what I needed and was able to find a car that fitted the bill."
• "Fantastic service provided by Sinclair."
• "Mick is an asset to the company, as he went above and beyond what we expected."
• "Liam Smith who I purchased the car from was brilliant in helping me decide on what model/colour etc car to go for."
• "Shakir who I dealt with was amazing!"
• "Andrew the sales executive was absolutely brilliant."
• "Sarah and Carmen were exceptional."

Cons:

• "I don't understand how expensive main dealers like this expect to sell cars when their salesmen have attitudes like this."
• "Wouldn’t trust this outfit to sell a packet of crisps. Consistency in lying and bulls—t I would definitely give a 5 star rating for that."
• "The one thing that really annoys me when buying a new car is either being hassled continuously or poor/non existent communication."
• "Since day one of getting the car the staff have been totally useless and constantly wasting my time."
• "Still waiting for a call back..."
• "The only issue was wading through a mountain of on line forms and trying to reconcile figures."