Bentley Hurst - Estate and Letting Agents in Manchester Reviews Summary

Professionalism

Pros:

• "Great proactive response from a highly professional team."
• "Excellent service. Very professional."
• "James is first class. Helpful, friendly and efficient."
• "Tegan has been fabulous throughout the marketing process of our property."
• "I am also amazed by his quick response (usually less than 1 hour, and he was available early morning hours too)."
• "Joseph was amazingly accommodating early on in the process - he was professional, polite and helpful throughout."
• "Working with Tegan Evans Newberry from Bentley Hurst in Manchester was an exceptional experience."
• "Everyone at Bentley Hurst was so friendly, obliging and contactable with my renting experience."

Cons:

• "After a delayed meeting of viewing a house in Manchester, why are you guys by email pushing me to write a good comment on your google page? I didn't even rent that house. You guys are just simple manipulators..."
• "Be aware, I was given a property, that was self-managed by an overseas landlord. NEVER fall for such a set up!"
• "Keep spamming me with letters saying they are surprised my property hasn't sold with my current agent and that I should contact them."

Responsiveness and Communication

Pros:

• "Very responsive, Professional pictures taken quickly, the house was listed quickly."
• "James Favas was my listing manager and honestly he is the best agent I have ever encountered so far!!"
• "Everyone at Bentley Hurst was so friendly, obliging and contactable with my renting experience. Quick to respond to emails."
• "I was impressed by Bentley Hurst's personal and responsive service."
• "Great tenancy service from start to finish. The team are all really responsive, always professional."

Cons:

• "Although my property is still going through, I just want to say that, so far, my experience with Bentley Hurst has been excellent."

Customer Service

Pros:

• "Great service, James kept the proposal explanation simple and to the point no jargon and stories, nor contact centers."
• "James and Lizzie are very helpful and professional throughout the process."
• "Talana helped us with our property and has been so lovely even giving us a welcome gift when I went to pick up our keys!"
• "Great customer service; staff are responsive, friendly and incredibly sympathetic."
• "I’ve had a hectic January moving from London to Manchester and The Bentley Hurst team, Elvita especially have made things super easy and exciting."
• "Excellent communication and speed of service by the team at Bentley Hurst. Especially Jonathan and James."

Cons:

• "Would like to say that James was very professional and helpful during the whole buying process."
• "Be aware, I was given a property, that was self-managed by an overseas landlord. NEVER fall for such a set up!"