Address: Chantry Bridge, Doncaster Road, Wakefield WF1 5DR, United Kingdom
Phone: +441924234101
Rating: 4.0
based on 100 reviews.
Customer Service
Pros:
"Always have a good experience at peugeot Wakefield."
"Can’t fault Ehti for his service and car buying experience."
"The service team are fast and friendly, especially Liz on reception who always has time to sort out your problems."
"Ehtisham was extremely professional, knew about car and other financial products, great experience."
"Our customer service provided by Nathan has been first class and he even makes a great cup of tea!"
"Very friendly and informative service all staff were will to help with all my needs."
"The entire team at Peugeot Evans Halshaw Wakefield really did bend over backwards to help me and my wife."
Cons:
"Very poor customer service and very disorganised."
"Sales staff not very helpful. Standing in the showroom you could be ignored for as long as 10-15 minutes."
"STAY CLEAR !!! I’ve had the worse experience from beginning to end and wished I NEVER purchased a car from this showroom."
"The customer service AFTER care at this place is shocking....be warned."
"Worst dealer experience by far, not only were we ironically asked to leave good feedback to 'offset the negative feedback they already had'."
"Disgraceful customer service, i paid to have a car moved to this dealership... bad customer service."
"The customer service is absolutely shocking, the staff are rude, ignorant, and leave you standing around."
Vehicle Purchase & Part Exchange
Pros:
"I recently purchased a used Ford Fiesta from Evans Halshaw (Vauxhall) in Wakefield. The service from Start to finish was 1st class."
"Bought my 1st new electric car not knowing anything about them. Stephen and his staff were amazingly helpful and informative."
"Our new car purchase was stress free due to the helpfulness and commitment in ensuring that we were totally satisfied with our choice, shown by Nathan."
"Purchased my new Peugeot 108 this morning, part exchanged my 19 reg one & got a really good deal."
"I'm over the moon with the car, and was offered a great part exchange on my old car as well."
"Just got new car from them Peugeot 308 we love it."
"Collected my new Peugeot 2008 on Monday. Delighted with my experience with Evans Halshaw Wakefield."
Cons:
"We put a deposit on a car advertised with 12600 miles... to find out that the mileage was in fact 19600!!"
"After purchasing a used car from this dealer... Waited 3 weeks for the money to be refunded."
"The car wasn’t checked sufficiently before it left the dealership and there was a central locking fault."
"They never did the work they promised so when i came to collect the car it had to be returned three times until it was satisfactory."
"Also hadn’t had latest updates to software applied, which the car instructed me to perform urgently."
"Put a £200 deposit down on a car to be transferred to view, went to look at the car which was in bad condition."
"Sadly however the car is faulty already having owned it less than a week."
Staff & Communication
Pros:
"Great Service from the Sales Manager and Service Manager."
"Steve and Ellie were excellent in the handover of my new vehicle."
"Thanks to all the staff for their ongoing help!"
"Josh provided me with regular updates."
"Jack in particular was very helpful so I recommend seeing him!"
"Ian was very helpful and didn't feel rushed at all."
"I have experienced nothing but amazing customer service from Nathan and I would highly recommend him to anybody!"
Cons:
"The dealership does seem very under staffed and manned by a few very experienced but naturally quite busy staff."
"Tried to book my car into the service department following a recall notice from Peugeot head office. Rang twice but my call was not picked up."
"Never in my life have I had such a bad experience with a dealership, I certainly do not recommend them. stay well away from them."
"THE MOST USELESS CAR DEALER THERE IS. POOR COMMUNICATIONS BETWEEN THEMSELVES."
"They pounce on you as soon as you walk in and then after agreeing the deal and everything, waiting for your car over a months time they do not want to know you."
"I managed to intercept a young salesman and asked about the vehicle and was told to ring round other dealers as he was busy!"
"One of the team even promised to transfer it within one working day which did not happen."