Evans Halshaw Peugeot Wakefield. Reviews Summary

Category: Peugeot dealer

Address: Chantry Bridge, Doncaster Road, Wakefield WF1 5DR, United Kingdom

Phone: +441924234101

Rating: 4.0
based on 100 reviews.

Customer Service

Pros:

  • "Always have a good experience at peugeot Wakefield."
  • "Can’t fault Ehti for his service and car buying experience."
  • "The service team are fast and friendly, especially Liz on reception who always has time to sort out your problems."
  • "Ehtisham was extremely professional, knew about car and other financial products, great experience."
  • "Our customer service provided by Nathan has been first class and he even makes a great cup of tea!"
  • "Very friendly and informative service all staff were will to help with all my needs."
  • "The entire team at Peugeot Evans Halshaw Wakefield really did bend over backwards to help me and my wife."

Cons:

  • "Very poor customer service and very disorganised."
  • "Sales staff not very helpful. Standing in the showroom you could be ignored for as long as 10-15 minutes."
  • "STAY CLEAR !!! I’ve had the worse experience from beginning to end and wished I NEVER purchased a car from this showroom."
  • "The customer service AFTER care at this place is shocking....be warned."
  • "Worst dealer experience by far, not only were we ironically asked to leave good feedback to 'offset the negative feedback they already had'."
  • "Disgraceful customer service, i paid to have a car moved to this dealership... bad customer service."
  • "The customer service is absolutely shocking, the staff are rude, ignorant, and leave you standing around."

Vehicle Purchase & Part Exchange

Pros:

  • "I recently purchased a used Ford Fiesta from Evans Halshaw (Vauxhall) in Wakefield. The service from Start to finish was 1st class."
  • "Bought my 1st new electric car not knowing anything about them. Stephen and his staff were amazingly helpful and informative."
  • "Our new car purchase was stress free due to the helpfulness and commitment in ensuring that we were totally satisfied with our choice, shown by Nathan."
  • "Purchased my new Peugeot 108 this morning, part exchanged my 19 reg one & got a really good deal."
  • "I'm over the moon with the car, and was offered a great part exchange on my old car as well."
  • "Just got new car from them Peugeot 308 we love it."
  • "Collected my new Peugeot 2008 on Monday. Delighted with my experience with Evans Halshaw Wakefield."

Cons:

  • "We put a deposit on a car advertised with 12600 miles... to find out that the mileage was in fact 19600!!"
  • "After purchasing a used car from this dealer... Waited 3 weeks for the money to be refunded."
  • "The car wasn’t checked sufficiently before it left the dealership and there was a central locking fault."
  • "They never did the work they promised so when i came to collect the car it had to be returned three times until it was satisfactory."
  • "Also hadn’t had latest updates to software applied, which the car instructed me to perform urgently."
  • "Put a £200 deposit down on a car to be transferred to view, went to look at the car which was in bad condition."
  • "Sadly however the car is faulty already having owned it less than a week."

Staff & Communication

Pros:

  • "Great Service from the Sales Manager and Service Manager."
  • "Steve and Ellie were excellent in the handover of my new vehicle."
  • "Thanks to all the staff for their ongoing help!"
  • "Josh provided me with regular updates."
  • "Jack in particular was very helpful so I recommend seeing him!"
  • "Ian was very helpful and didn't feel rushed at all."
  • "I have experienced nothing but amazing customer service from Nathan and I would highly recommend him to anybody!"

Cons:

  • "The dealership does seem very under staffed and manned by a few very experienced but naturally quite busy staff."
  • "Tried to book my car into the service department following a recall notice from Peugeot head office. Rang twice but my call was not picked up."
  • "Never in my life have I had such a bad experience with a dealership, I certainly do not recommend them. stay well away from them."
  • "THE MOST USELESS CAR DEALER THERE IS. POOR COMMUNICATIONS BETWEEN THEMSELVES."
  • "They pounce on you as soon as you walk in and then after agreeing the deal and everything, waiting for your car over a months time they do not want to know you."
  • "I managed to intercept a young salesman and asked about the vehicle and was told to ring round other dealers as he was busy!"
  • "One of the team even promised to transfer it within one working day which did not happen."

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