Marshall Volkswagen Letchworth Reviews Summary

Customer Service and Sales Experience

Pros:

• "Dante was absolutely great."
• "Fantastic service from the service team, especially Glyn."
• "Elise Snowden took us under her wing and made us feel very welcome."
• "The sales lady Elise has been absolutely fantastic in every aspect."
• "Extremely professional. Took my car there for an MOT."
• "What a great dealer, went in to see one of the new electric ID3."
• "Pop in, on the off chance, to see about a VW Tiguan allspace. Was met by a warm welcome."
• "Always greeted by a smiling face and very helpful staff."

Cons:

• "During the test drive, we didn’t receive the best experience and had a car dealer Lara/Laura double book us."
• "No accountability for a huge mistake, from their General Manager right throughout the team."
• "Couldn’t be worse! We brought a car from them last May and have had so many issues with it."
• "Where to start the garage had my new car for a total of nearly 2 months in the first year for clutch related issues."
• "One of the worst customer service. Ordered a key for my car and been charged £220 pound first and then told I have to pay another £72."
• "Poor customer service in the Car Service department."
• "Wouldn’t know customer service if it hit them in the face. Refused to deal with issues that were quite clear."
• "Sales were great before the purchase, but it took over a month for them to fit purchased accessories."

After Sales Support and Vehicle Quality

Pros:

• "I couldn’t fault the fantastic service I received. A courtesy car was arranged for me."
• "Thank you LGC VW for repairing the faults with my vehicle, I wouldn’t hesitate to recommend this dealership service dept."
• "I have a particularly sensitive family situation, and the team at Marshall Letchworth did everything they could to make sure things were right for me."
• "I telephoned the showroom on Saturday morning as my wife casually asked if we still had VW assistance on our 19 plate polo and was informed accurately."
• "Just popped in to have my Bluetooth checked. Had such good service the last time I had it booked in."
• "I have recently purchased an approved used Polo from this branch. The service, attention to detail and understanding of my requirements were fantastic."
• "I received a couple of emails and calls over the next couple of weeks while I was deciding that weren't pushy, which I found refreshing."
• "Buying my new car was an enjoyable and pleasant experience from start to finish."

Cons:

• "We were informed it had a thorough check and everything seemed okay, until we actually drove the car back home 51 miles away."
• "Unfortunately when we collected the car and drove it home, we realised that the rear parcel shelf was missing following the valet and also, the second key was absent."
• "Once we got it back the coding had be wiped so it wouldn’t connect with our caravan electronics."
• "The garage had my new car for a total of nearly 2 months in the first year for clutch related issues."
• "Given 1 star when should be 0 stars because of the shocking service done to my partner's car."
• "Very poor customer service in the Car Service department."
• "Wouldn’t know customer service if it hit them in the face. Refused to deal with issues that were quite clear."
• "Marshalls VW Letchworth. I'll keep this short, took my car in for some work totaling £950."