Chantry Vets Alverthorpe Surgery Reviews Summary

Cost and Pricing

Pros:

• "Used this practice for many years... prices are about average, and they are always willing to offer treatments to suit your budget."
• "Took my dog in for a pet passport, which was cheaper than most places at around £80."

Cons:

• "Chantry Vets is a money hungry business... everything costs an absolute fortune."
• "Was charged 150-200 pounds each visit for them to touch him and say they have no idea what it is."
• "Spent £400-500 and still haven’t a clue what wrong. He’s in pain everyday and they refuse to help or narrow the causes down."
• "Very very expensive. We had to pay nearly £900 to have a dog’s leg cleaned and 3 sutres inserted."
• "My dog hurt his leg... they had arranged for him to have an overnight stay with 3 hourly pain killers at a cost of £600."
• "We were with Chantry vets for some time... we had a number of instances where we felt our bill had been padded with unnecessary treatments."

Customer Service

Pros:

• "Staff were amazing, the way they comforted not us but the love that they gave Ty in his final moments was second to none."
• "Such friendly, helpful staff. Looked after my dog and myself so wonderfully when he needed surgery last week."
• "The care my cat received from the vet was great."

Cons:

• "When I did raise an official complaint they all quite simply back each other up and you get no where. No apology nothing."
• "The majority of the time, I feel the vets do genuinely care... but the after service and trying to speak to relevant people is ridiculous, nobody takes responsibility for issues."
• "Forced to wait outside for over 20 minutes as we didn't have face masks even though you aren't required to wear one anymore."
• "Very poor in my opinion as are lots of vet practices there is more emphasis on making money than taking care of the animals."

Professionalism and Expertise

Pros:

• "The staff are welcoming, compassionate and take your concerns seriously. I have always been offered appointments the same or the next day."
• "Fantastic vets. Our puppy bear had to have some surgery... Chantry vets were fantastic from initial diagnosis to pre and post surgery updates."
• "Came in with my girlfriends cat Lillie, very professional vet who went through exactly what was matter and fully discussed a treatment plan."

Cons:

• "Alarm bells rang for me back in 2005 when a vet put my 12 week of Labrador pip into what I can only describe as kitchen weighing scales."
• "Misdiagnosis of my dog, no insurance now available... The vet questioned my review and then refused to let me explain."
• "Explained to vet that this only occurred after washing dog with shampoo. Vet told us that our dog had a 'long term skin condition'... the issue only occurred after shampooing, it was clearly not a 'long term skin condition'."
• "If you want your pet to be treated by a bunch of students that have no idea what they are doing, how to read a history and don't care at all, this is the place to go."