Address: Brenda Rd, Hartlepool, TS25 1SD, United Kingdom
Phone: +441429869470
Rating: 3.9
based on 189 reviews.
Staff and Service
Pros:
"Staff were brilliant and are handling the Covid-19 circumstances brilliantly as well."
"Firstly I would like to say the bar staff are lovely and friendly."
"The staff are wonderful esp Andrew."
"Food was... okay but the thing that stood out for me was the lad who served us... best customer service I have personally ever had."
"Service today from Courtney was fantastic she took time to interact with our lil one she is an asset to your establishment."
"Our waitress Sarah was absolutely lovely and nothing was too much trouble."
"The staff were lovely and efficient and went above and beyond what you would expect."
Cons:
"Our waitress young lass what an attitude."
"A man behind the bar, shirt and attitude (I'm assuming he is some sort of manager) is horrible to put it nicely."
"Service was terrible the staff had no manners whatsoever seemed like they couldn't be bothered to be at work."
"Went in today with my wife for a meal first appearance tables hadn't even been cleaned when to the bar to order drinks my wife wanted cup ov tea did not have any sweeteners told she would have to have sugar so disappointed with the attitude with the staff wont be visiting this place again."
"Awful. We arrived at half 8 to be told we would have to leave at 9 as we had kids with us."
"Staff were fantastic pity about the young customers as they were wired to the back teeth full of drugs and stella all out of it by 1pm total disgrace need baring from pubs if like that at that time of day."
"The bar is becoming more and more rowdy with groups of men who are loud and abusive in their behaviour."
Food Quality
Pros:
"The food was fresh and piping hot."
"The food was fantastic and very good value for money."
"Great food and very reasonable prices with fantastic staff great experience overall."
"The food is always as expected for pub food. Good, hot and plentiful."
"Food arrived within 15 minutes and was fresh and hot!"
"Foods great, atmosphere brilliant. Love coming here."
"The food is also reasonably priced and nice for pub grub."
Cons:
"The place now seems to have changed hands, the quality of the food has gone way down."
"The food is border line edible my kids will eat anything but the last time we were there they left nearly all of it."
"Absolutely disgusting.. full course of meal never arrived.. even when told it was on it's way it never did.. burgers where dripping with grease so left and my partners southern fried coated steak was so hard and tasteless she left it... never coming back."
"The meals which were mini mixed grill and a steak meal were terrible looked like had been either reheated or overcooked."
"Cheap and uncheerful pub food! We visited here between xmas and new year I ordered chicken with curry sauce which turned out to be a very large overcooked piece of battered chicken."
"The curry itself was bland, the chicken was chewy and tasted like street meat such as sewer rats."
"The food is average now and has gone downhill overall."
Cleanliness and Atmosphere
Pros:
"Toilets clean, was cosy with comfortable seating."
"Toilets were clean."
"Very good atmosphere for a pub that you just want to come in and get served very decent meals with a very well rounded service!"
"The atmosphere was incredible, we can't wait to visit again."
"The deco itself was very modern and structurally sound."
"Everything was fabulous, staff, food, clean restaurant."
"Brought the whole family today for breakfast, had the super breakfast and OMG so full, wonderful meal, price was so good very nice service from staff."
Cons:
"Toilets were in need of a good clean and water all over the floors but the exit was good as we ran through it to never go back again x."
"The ladies toilets are a disgraceful."
"The ladies toilets are a different story. Not clean smelling at all and 2 of them absolutely soaking wet."
"Awful toilets, no hand soap, leaking toilet & generally awful."
"Sticking to floor when walking, tables were also sticky."
"The outside area has been heavily neglected now and there's missing panels in the fence that the kids can easily escape into the car park through."
"Smell horrendous due to internal drains being repaired next to eating area."