Jacksons Wharf Reviews Summary

Food Quality

Pros:

• "Food good quality and freshly prepared with a short waiting time from ordering to being served."
• "Chose to have the smothered chicken which was tasty & presented well."
• "Food is good and fairly priced."
• "Well priced, food cooked to order and tasty."
• "The meal was lovely, fresh hot look and tasted great,"
• "Every item we ordered was cooked to perfection including the steaks which were easily the nicest we've had here before and in similar places."
• "The food was delicious, plenty of it and very hot."

Cons:

• "The chops were all fat hardly any meat to be found."
• "I got the fish and chips absolutely horrendous and cold, pre cooked it was like what you would get from Iceland frozen rubbish."
• "The poppadoms were not crisp, but very soft and soggy."
• "Ordered 2 steaks, both came raw in the middle."
• "Food terrible and cold I also found a little white hair in my food."
• "The full meal was awful and sickly no presentation or any attention to detail."
• "The Sunday lunch was terrible to say the least. Soggy sprouts and carrots which were cold, mash potato was watery and like mush and the gravy was tasteless."

Service

Pros:

• "Staff were very friendly and service was quick."
• "Excellent service from the moment we walked through the door to when we left."
• "Service was exceptional and very friendly, will come here again when in the area."
• "Lovely staff, very helpful and kind."
• "Staff always friendly and make you feel well looked after."
• "The staff all seemed really friendly, attentive, and professional."
• "Impressed with the waiter reading back our order to us, as not to make any mistakes."

Cons:

• "The lad who served us gave us dirty looks for the rest of the time we were there."
• "The staff are not attentive."
• "Waited ages before we could order because they only had one chef at work."
• "The mumbling cashier with glasses had very poor customer service skills, barked at me to stand behind the perspex screen as soon as I approached to order food,"
• "We were very limited to what was available."
• "I was ignored when I asked for a kids menu."
• "Only one staff member serving which meant she was rushing around."

Ambiance and Cleanliness

Pros:

• "Pub looks lovely now it's had its refurb, especially the new seating area outside over looking the marina 🙂"
• "With Excellent Marina Views,"
• "Great views from the beer garden of the old tall ship in the Dock too."
• "Clean and welcoming! 5*"
• "Good comfortable atmosphere and a warm welcome from friendly staff."
• "Nice views of the marina and the hms trincomalee from the restaurant area."
• "Lovely pub with outdoor seating next to the marina and friendly staff."

Cons:

• "Unfortunately the tables were very tired, varnish had failed many years ago.. and a little grubby, plates left on empty tables, etc.. just lacking care, really."
• "Place was practically empty."
• "the only thing that knocks the star rating i give is the decor it really needs a face lift"
• "Didn't look like the place had had a good clean, like most places did during lockdowns, the table we were assigned to barely had any varnish left on which gave it a mouldy look."
• "Upon using the disabled toilet it was covered in nappies not put in the bin properly and used toilet paper on the floor it was very smelly and disgusting."
• "The toilets are a disgrace they smell awful and need a deep clean."
• "Place is looking tired now as seating and other areas seem very worn and well used."

Value for Money

Pros:

• "SERVICE 5 out of 5 - TASTE 5 out of 5 - VALUE FOR MONEY 5 out of 5."
• "Food well presented and reasonably priced."
• "Lovely 2 For 1 Meals,"
• "food and drink excellent 2 for 1 offer made our 3 meals great value for money"
• "Outside dining overlooking the Marina, all main courses 2 for 1 so it was reasonably priced too."
• "Good pub food done well and not overpriced."
• "Traditional pub food, never had a bad meal yet, huge menu and good prices."

Cons:

• "£18.00 for burger and chips and £4.70 for a pint of lager no thank you."
• "For 20 quid you would think it would be a nice sirloin."
• "Would be gutted if I paid full price for the burger I had today."
• "The menu isn't as good as it used to be & the 2 for 1 deal isn't brilliant either as the meals are overpriced to start with."
• "Even though 2for1 still expensive for what you get."
• "It cost £16.95. Not good enough."
• "Over priced like seriously over priced. 15.89 for a double cheeseburger."